Mar 9, 2010

The Way to Stop Prison Rape

The main cellblock taken by ghostieguide dec 2...Image via Wikipedia

By David Kaiser, Lovisa Stannow

As three recent studies by the federal Bureau of Justice Statistics (BJS) show, prisoners are raped with terrible frequency in the United States.[1] We still don't know exactly how many people are sexually abused behind bars every year, but we do know that the number is much larger than 100,000. And we know that those responsible for this abuse are usually not other inmates, but members of the very corrections staff charged with protecting the people in their custody.

The BJS, which is part of the Department of Justice, found statistically significant variation in the incidence of sexual abuse at the hundreds of different facilities it surveyed. Its study of adult prisons, for example, found that 4.5 percent of prisoners nationwide had been sexually abused at their current facilities in the preceding year; but at seven prisons the rate was above 10 percent. Texas's Estelle Unit had a rate of 15.7 percent, while in six prisons no inmates reported such abuse.

One of the most pernicious myths about prisoner rape is that it is an inevitable part of life behind bars. This is simply wrong. As the variance in the BJS findings shows, it can be prevented. In well-run facilities across the country it is being prevented—and this shouldn't be surprising. After all, the government has extraordinary control over the lives of those it locks up. Stopping sexual abuse in detention is a matter of using sound policies and practices, and passing laws that require them.



The Prison Rape Elimination Act of 2003 (PREA), which charged the BJS with undertaking its surveys, also created a body called the National Prison Rape Elimination Commission, whose mandate was to study the problem more qualitatively and devise national standards for its detection, prevention, and response. Doing so proved to be a slow process. The commissioners convened expert committees, made an exhaustive review of available research, held numerous site visits and public hearings, and submitted draft versions of the standards for public comment. At every step they consulted corrections leaders, survivors of sexual assault in detention, researchers, advocates on behalf of prisoners, academics, legal experts, and health care providers. Finally, on June 23, 2009, six years after the passage of PREA, the commission published its recommendations. (Staff and board members from our organization, Just Detention International (JDI), the only US NGO dedicated solely to ending sexual abuse in detention, served on all eight of the expert committees appointed by the commission.)

The commission wrote four distinct sets of standards: one for adult prisons and jails, with an immigration supplement; one for juvenile facilities; one for "lockups," i.e., temporary holding facilities for people recently arrested or being transferred; and one for "community corrections"—for example, people who are living in post-release halfway houses or are on probation. Its final report describes and explains them all. Reading it, one is repeatedly struck by how straightforward and plainly sensible these recommendations are—and, therefore, by how astonishing it is, and how appalling, that such basic measures haven't already been standard practice for decades.

In 2000, in a Texas prison, a corrections officer was sexually harassing Garrett Cunningham, touching him inappropriately during pat searches and making crude comments. Cunningham, as he told the commission, complained to prison authorities, but they told him that he was exaggerating, and that the officer was just doing his job. Soon after, the officer handcuffed Cunningham, pushed his face into a pile of laundry, and raped him. Cunningham weighed 145 pounds; the officer more than twice that. He said that if Cunningham ever tried to report the rape, he would have other officers write false charges against him, or else transfer him to a rougher unit where he would be raped by gang members "all the time." Then he told Cunningham that the officials he had complained to previously were friends of his who would always take his side.[2]

The commission's first standard for all facilities stipulates that every corrections agency have "a written policy mandating zero tolerance toward all forms of sexual abuse." Staff and inmates must "understand what constitutes sexual abuse, know penalties exist for perpetration by prisoners or staff, and believe management will treat all incidents seriously."

Staff must be trained to identify early warning signs that someone is at risk of sexual abuse, prevent abuse from occurring, and respond appropriately when it does occur. Since "the persistent silence surrounding incidents of sexual abuse in correctional facilities is a reality that both victims and professionals in the field acknowledge," all facility employees and volunteers must be required to report any suspicions of such abuse. "Mandatory reporting policies are powerful antidotes to the code of silence." The standards also require that inmates be taught their rights, not only to be free from sexual abuse, but to be free from retaliation if they report it.

When Rodney Hulin was sixteen he set a dumpster on fire, causing about $500 worth of damage. He was 5'2", he weighed 125 pounds, and he was sentenced to eight years in adult prison. Almost immediately after arriving he was raped by another inmate, as was confirmed by a medical examiner's finding that his rectum was torn. His mother's testimony to the commission describes how he wrote to the authorities asking to be moved to a safer place, and how his request was denied. The beatings and rapes continued. He wrote another letter, saying he was afraid "I might die at any minute. Please sir, help me." Officials told him that his case did not meet the "emergency grievance criteria." His mother called the warden, who told her that Rodney needed to "grow up." "This happens every day," he said, "learn to deal with it. It's no big deal." Less than three months after entering prison, Hulin hanged himself in his cell.[3]

Every inmate when first arriving at a facility is put through a classification process, meant to assess the security risk he poses. In most corrections facilities, inmates are not classified by their risk of being subject to sexual abuse. But as we saw from the BJS studies discussed in our previous article, such risk can be objectively assessed according to a number of well-known factors—like Hulin's age and size, or the fact that he was entering prison for the first time, and that his crime was not violent.

One of the commission's most important standards requires that all inmates be screened in order "to assess their risk of being sexually abused by other inmates or sexually abusive toward other inmates." These screenings must rely on specific criteria that have been shown to be relevant to sexual violence. The results must then be taken into account when deciding where inmates will be lodged. "Without this process, vulnerable individuals may be forced to live in close proximity or even in the same cell with sexual assailants." It happens frequently.[4]

Housing and surveillance become grave challenges when prisons are overcrowded, but as the report says:

Supervision is the core practice of any correctional agency, and it must be carried out in ways that protect individuals from sexual abuse. The Commission believes it is possible to meet this standard in any facility, regardless of design, through appropriate deployment of staff.

Its standards on "inmate supervision" and "assessment and use of monitoring technology" explain in detail how to do so.[5]

Marilyn Shirley was woken by a guard named Michael Miller at 3:30 one morning and summoned to the officers' station. She was afraid something had happened to her twins, or to her husband, who had heart problems and diabetes. But when she got to the station she heard Miller on the phone, asking another officer for a signal if the lieutenant should head their way. When he hung up he began to grope her, demanding oral sex, and when she resisted he slammed her against a wall and raped her. He whispered in her ear, "Do you think you're the only one? Don't even think of telling, because it's your word against mine, and you will lose." Remarkably, however, as the commission reported, Shirley was able to hide and preserve her semen-stained sweatpants until her release six months later, when she accused Miller. He was convicted of rape and imprisoned—making Shirley's story a very rare one.[6]

The commission's standards call for coordinated responses to sexual abuse from security staff, investigators, the head of the facility, and medical and mental health practitioners. The immediate safety of the survivor must be the first priority—and since those raped in prison are so often abused repeatedly, often by multiple rapists, there is great urgency to this. But survivors also face very serious longer-term health concerns, both physical and mental,[7] and the report proposes detailed standards on the care they should get.

Since few people in the immediate aftermath of rape in prison have Marilyn Shirley's combination of bravery, presence of mind, and good luck, the commission is equally concerned with the nature of the investigations that must follow every report of sexual abuse.

The stakes are high: failure to investigate allegations sends a message to staff and prisoners that speaking out may put the victim at risk but has no consequences for the abuser. In such environments, silence prevails and abuse flourishes.[8]

The standards insist that agencies collect and carefully consider data on sexual abuse from all their facilities, and that facilities conduct "sexual abuse incident reviews":

These reviews reveal patterns, such as vulnerable locations, times of highest risk, and other conditions.... [They] generate information administrators need to make efficient use of limited resources, deploy staff wisely, safely manage high-risk areas, and develop more effective policies and procedures.

When Laura Berry told the Arkansas corrections officer who had raped her that she thought she might be pregnant, he forced her, according to the commission's findings, to drink turpentine and quinine, hoping that would induce an abortion. After Kenneth Young was raped at knifepoint by a cellmate in Pennsylvania, he flooded the cell to attract the attention of officers, and as punishment was put in a "dry cell" for ninety-six hours, with no access to running water, a shower, or a toilet—forced "to live in his own excrement," as a court later put it. Alisha Brewer told our organization, JDI, that she was raped by three different corrections officers as a twenty-two-year-old prisoner in Kentucky; she reported the last two incidents, and was punished with more than four months of punitive segregation and loss of sixty days of good time on her sentence.[9] Another prisoner who wrote to us, and who for obvious reasons prefers to remain anonymous, quoted the male officer who was abusing her: "Remember if you tell anyone anything, you'll have to look over your shoulder for the rest of your life." We get letters like this every day.

The commission's standards require

facilities to monitor prisoners and staff who report abuse for at least 90 days to ensure that they are not experiencing retaliation or threats. If threats or actual retaliation do occur, the facility must take immediate action to stop the threatening behavior.

How much of a difference would the commission's standards make if adopted and enforced nationally? It's impossible to say with any precision. But as Jason DeParle wrote in these pages three years ago, "Since 1980 the murder rate inside prisons has fallen more than 90 percent, which should give pause to those inclined to think that prisons are impossible to reform."[10] While the dynamics of sexual violence are quite different from those of homicide, both problems shrink or grow behind bars depending on the effectiveness of a facility's management.

The BJS studies suggest that sexual abuse has been nearly eradicated in some facilities already, and the policies and practices through which those institutions have achieved such success, as codified in the standards, are basic, common-sense measures. We believe that the incidence of prisoner rape would be cut dramatically if they were adopted everywhere—perhaps by as much as half over the next decade. As the BJS studies show, that would mean tens of thousands of people every year—perhaps as many as 100,000, or even more—who would be spared atrocious abuse.

Prisoner rape is one of the few issues on which there is no disagreement between Democrats and Republicans, or between the Christian right and liberals.[11] Nor is it simply an issue that pits corrections officers against the rest of the world. Good and dedicated corrections staff know that sexual abuse in detention is a terrible problem not only for its immediate victims, but for them as well, and for the country as a whole. These are people who take pride in their jobs and their profession, and nothing could be more contrary to their mission than allowing those in their care to be raped. In facilities where rape is common and unchecked by authorities, where the rules seem to have no force and animosity between inmates and staff is fueled, their safety is at risk. And they know that traumatized survivors and undeterred rapists may, on release, be more prone to recidivism themselves.

Indeed, corrections officials were deeply involved in developing the standards. The JDI staff and board members on the commission's expert committees were in a small minority of non-corrections participants. Many of the most important corrections leaders in the country served on the committees, including former presidents of the Association of State Correctional Administrators (ASCA), current and former directors of state departments of corrections, as well as prison wardens, among others. There were some points of contention between advocates of prisoner rights and corrections officials on issues such as whether officers should supervise inmates of the opposite sex,[12] whether they should be able to see and hear everyone in their custody at all times, and whether inmates should have the right to confidential counseling.[13] On all these issues, the corrections officials mostly prevailed. Overall, however, advocates and corrections officials on the expert committees were willing collaborators in a joint venture.

The commission's recommended standards have been submitted to US Attorney General Eric Holder, who by law has until June 23, 2010, to review them and make any changes he deems necessary. Then he must issue them formally, following which they will become nationally binding.[14] Now, however, he is being pressured to weaken the standards. And the opposition to the commission's recommendations is led by corrections officials: in particular, by professional associations such as ASCA, which has accused the commission of being "one-sided and myopic" in its approach, and gone so far as to call it "childlike."[15]

These corrections officials seem to have a great deal of influence over the current Department of Justice. The review it has undertaken since June 2009 resembles the commission's in many ways, but what had been an open and inclusive process under the commission is now largely closed. We know which agencies are participating in the Justice Department's internal working group on the standards—including officials from the Bureau of Prisons, who are also opposed to important aspects of the commissions recommendations[16] —but we still do not have a list of the group's members. Neither survivors of prisoner rape nor their advocates now have any formal role. It appears certain that Holder will request an additional year, or perhaps even more, for his own review.

The main concern expressed by opponents of the commission's standards is that observing them will be too expensive. One PREA provision barred the commission and the attorney general from establishing standards "that would impose substantial additional costs compared to costs currently expended by Federal, State, and local prison authorities." The commission was mindful of this throughout its work, however.[17] And PREA is not the only relevant law here. Under the Eighth Amendment, which forbids cruel and unusual punishment, every corrections system is already obligated to protect its inmates from sexual abuse. Rape is illegal everywhere, including detention facilities, and all fifty states have laws making sexual contact of staff with inmates a criminal offense; so does applicable international law.[18] Still, no one doubts that bringing corrections systems across the country into compliance with the standards will require money, and everyone acknowledges the importance of this consideration.

But opponents of the standards now seem to be trying to inflate estimates of their costs. And again, their influence over the Department of Justice is disturbing. In perhaps the most questionable aspect of the department's review process, it has commissioned a study of the costs of implementing the standards that appears biased from the outset. The firm that was awarded the contract for this study, Booz Allen Hamilton, plans to rely on estimates of expenses from corrections administrators who volunteer to participate.[19] Officials who oppose the standards will have an obvious incentive to exaggerate their anticipated costs—and so will officials who support the standards, since they also want and need more funding than is usually appropriated for them.[20]

The Justice Department needn't rely on estimates of future costs. Instead, it could look to corrections systems that are already implementing the standards, to see what their actual costs are. JDI is working with three such systems right now—the California Department of Corrections and Rehabilitation, the Oregon Department of Corrections, and the Macomb County Sheriff's Department in Michigan—to help them achieve compliance with the standards even before they are legally obliged to do so. California runs a large, troubled prison system, Oregon a smaller one, and Macomb County a medium-sized jail for men and women. All three systems face budget crises, and are unable to provide significant additional funding.

Between them, they will give a good indication of what is possible at what cost nationally. Max Williams, director of the Oregon Department of Corrections, estimates that his system has achieved compliance with 70 percent of the standards already. As he told us, "In Oregon, we haven't had to hire any new staff as part of the effort to implement the standards. Instead, we have retrained and repurposed existing staff. We have made some hard dollar investments, in cameras, a database, etc., but those are tools we can use for much more than handling the problem of sexual abuse."[21] None of these systems are currently included in the Booz Allen study, however.

In any case, it is a mistake to consider the costs of implementing the standards without also taking account of the benefits. Even when the financial implications of prisoner rape are the only ones considered—and surely they are less important than the moral or simply human considerations involved here—the savings and tangible benefits of preventing rape are considerable. As the result of litigation when corrections staff have engaged in or allowed sexual abuse in their facilities, corrections systems have had to pay many millions of dollars in damages over the last few years.[22] When survivors of prisoner rape require medical care, as they often do, corrections systems must bear most of the costs. And people traumatized by sexual assault behind bars are often unable to resume economically productive lives after their release.[23]

The Booz Allen study, as now conceived, is not a cost-benefit analysis. This is especially baffling when we consider that the executive order governing the federal rule-making process requires a cost-benefit analysis before the attorney general can issue the standards. Unless he is looking to rewrite them entirely, we can see no reason why he isn't looking at their obvious benefits now.

Apart from costs, we believe that there is also another and perhaps more important reason why some corrections officials are opposed to the commission's recommendations: the prospect that their compliance with the standards would be closely monitored.

The commission wrote that "the very nature of correctional environments demands that the government and the public have multiple ways to watch over" prisons and jails. The report quotes Michele Deitch, an expert on the oversight of corrections systems: "Effective prison management demands both internal accountability measures and external scrutiny. The two go hand-in-hand, and neither is a replacement for the other."

Accordingly, the commission proposed a standard requiring that independent audits of every detention facility be made at least every three years.[24] This standard also requires that data collected by these audits be made public. And the commission strongly endorsed a resolution of the American Bar Association recommending that federal, state, and territorial governments adopt effective systems of external oversight.[25]

Although effective oversight is not by itself enough to stop sexual abuse in detention, it is an indispensable part of any solution, and few reforms would do more to improve prison conditions generally. If the commission's standards and recommendations are approved and enforced, they will greatly strengthen our systems of oversight.

This, we believe, is what the opponents of reform truly fear. Will Harrell, the former independent ombudsman of the Texas Youth Commission, who was appointed after pervasive sexual abuse of its juvenile detainees by staff was revealed in 2007, told us in an e-mail:

Administrators whose perspective was formed under the tradition of public exclusion are deeply resistant to independent, external oversight. They fear the loss of control over the flow of information. They fear potential embarrassment or scandal. But...the public must watch the watchmen.

Max Williams told us, "Many officials are afraid that these audits are designed to be a 'gotcha,' a 'we're going to zing you.' That's what they are worried about."

To a certain extent, such fear is understandable. Even good corrections officers feel embattled by dangerous inmates who badly outnumber them. They also feel that they are underfunded and underpaid by the government, and ignored or reviled by the public. A sort of bunker mentality often grows among them, in which the most unforgivable act is reporting on a fellow officer. When that is the case, even in facilities where good people work, corruption spreads.

But no public institutions are more in need of transparency and accountability than prisons and jails. Without external scrutiny, sadistic and autocratic people can turn their facilities into private hells—as happened in Texas just a few years ago, when hundreds of children were raped night after night by their guards, and there was no help for them. Any decent system of oversight would have made that impossible.

Sexual abuse in detention is a human rights crisis in this country. Reform is urgent, and the commission makes clear how to achieve it. No one expects or wants Attorney General Holder simply to accept the commission's recommendations without question, but it is worth emphasizing that a bipartisan, government-appointed commission has already spent years developing standards to prevent prisoner rape. Its proceedings were inclusive, responsible, and exhaustive, and the standards themselves products of compromise among experts, reflecting the best practices already in place at our best facilities. If Holder needlessly delays in approving these standards, or ones very much like them—worse, if he strips them of their force because of pressure from corrections leaders—then tens or hundreds of thousands of men, women, and children will continue to be raped while in the government's care, when we could have prevented it.

—February 25, 2010; this is the second of two articles.

Notes

[1]See our article in the March 11 issue, "The Rape of American Prisoners."

[2]See the National Prison Rape Elimination Commission Report, pp. 10 and 93–94, and Cunningham's testimony to the commission, available at www.justdetention.org/en/NPREC/garrettcunningham.aspx.

[3]See the National Prison Rape Elimination Commission Report, p. 69, and Hulin's mother Linda Bruntmyer's testimony to the commission, available at www.justdetention.org/en/NPREC/lindabruntmyer.aspx.

[4]Keith DeBlasio was sent to a minimum-security federal prison in West Virginia for fraud, but transferred to a higher-security facility in Michigan after complaining about corrections officials. There he was placed in a dormitory holding 150 inmates that had dozens of places that could not be observed and only one officer on duty at a time. A gang leader who had just served three days in segregation for brutally assaulting another inmate was made DeBlasio's bunkmate; according to DeBlasio's testimony before the commission, he raped DeBlasio "more times than I can even count" while fellow gang members stood watch. DeBlasio contracted HIV as a result. See the National Prison Rape Elimination Commission Report, p. 46, and DeBlasio's testimony to the commission, available at www.justdetention.org/en/NPREC/keithdeblasio.aspx.

[5]Best of all is "what's known in the profession as direct supervision": "In a direct supervision facility, officers are stationed in living units and supervise incarcerated individuals by moving around and interacting with them." This kind of regular contact gives officers a much better sense of what's going on in their facility than they can otherwise have. But even in facilities whose architecture makes this impossible, guards can make their patrols at unscheduled, hence unpredictable times. Electronic surveillance equipment can be put in known blind spots.

[6]See the National Prison Rape Elimination Commission Report, p. 36, and Shirley's testimony to the commission, available at www.justdetention.org/en/NPREC/marilynshirley.aspx.

[7]As the report says, "In non-correctional settings, one-third to one-half of rape victims consider suicide; between 17 and 19 percent actually attempt suicide." The lasting emotional trauma may be particularly severe "in a correctional facility, where victims may regularly encounter the setting where the abuse occurred—in some cases their own cell. It also may be impossible to avoid their abuser, causing them to continually relive the incident and maintaining the trauma."

A coordinated response to sexual assault, typically through sexual assault response teams (SARTs), is common outside of corrections settings and widely regarded as best practice; therefore, an effective way to meet the commission's standard here, and one that leading agencies are already beginning to adopt, is for facilities to join their communities' SARTs. Prisoner rape survivors who are brought to outside hospitals, where victims' advocates from local rape crisis centers can meet them, are then able to receive the full range of care available to other victims; corrections investigators can benefit from the expertise of SART members who investigate and prosecute sex crimes in the community.

[8]In instances of staff-on-inmate sexual abuse, staff often resign to forestall an investigation. Similarly, investigations are often dropped if an inmate (victim or perpetrator) is transferred from the facility or released. The standards mandate that all allegations be investigated and all investigations carried out to completion. There are detailed requirements for these investigations, to ensure that they are competent, thorough, and effective in producing sanctions against abusers. Moreover, the standards "require correctional agencies to attempt to formalize a relationship with the prosecuting authority in their jurisdictions through a memorandum of understanding or other agreement. These agreements should be the basis for making cases of prison sexual violence a higher priority for prosecutors." When staff are the perpetrators, even when prosecutors decline to act, "termination must be the presumptive [administrative] sanction."

[9]See www.justdetention.org/en/survivor testimony/stories/alisha_ky.aspx. Survivors of sexual abuse in detention are sometimes put in segregated housing not as punishment, but for their own protection. However,

the living conditions in protective custody may be as restrictive as those imposed to punish prisoners. In a typical protective custody unit, individuals are placed in maximum-security cells. Privileges are greatly reduced, with as little as an hour a day outside the cell for exercise, extremely limited contact with other prisoners, and reduced or no access to educational or recreational programs.

This is what is popularly known as solitary confinement, and it can be especially devastating to people already traumatized. "The Commission's standards allow facilities to segregate victims or potential victims of sexual abuse only as a last resort," and "only on a short-term basis."

[10]Jason DeParle, "The American Prison Nightmare," The New York Review, April 12, 2007.

[11]PREA, which was the first civil law ever to address the problem, passed unanimously in both chambers of a deeply divided Congress. Chuck Colson's Prison Fellowship Ministries and conservative think tanks such as Hudson Institute joined JDI (which was then called Stop Prisoner Rape) and other prisoners' advocates to demand congressional consideration in the first place. Ted Kennedy was the bill's champion, but Alabama Republican Jeff Sessions cosponsored it with him in the Senate; Republican Frank Wolf was joined by Democrat Bobby Scott in the House; and George W. Bush signed it. The commission itself was made up of five Republican and four Democratic appointees.

[12]The final draft of the commission's cross-gender supervision standard—which is much more limited than the one in earlier drafts—states that, "Except in the case of emergency or other extraordinary or unforeseen circumstances, the facility restricts nonmedical staff from viewing inmates of the opposite gender who are nude or performing bodily functions and similarly restricts cross-gender pat-down searches." Officials who oppose the standards claim that this requirement will force facilities to hire scores of additional staff. Those in support of the standards argue that such basic privacy can be accomplished through verbal announcements by staff before entering a housing area, through the installation of "privacy screens" in showers, and simply by allowing inmates who are using the toilet to place a towel temporarily over their cell windows.

[13]Corrections counselors are required to report all known or suspected crimes, meaning that inmates who seek counseling sometimes inadvertently become "snitches"—a dangerous label in prison, and one that deters people from seeking the help they need. Although JDI has shown that it is possible to allow inmates confidential counseling without endangering facility security at two large prisons in California, we could not persuade the commission to recommend this as national policy.

[14]Once the attorney general issues a final rule, the standards will become federal regulation and immediately binding on all federal prisons and jails. State and local facilities will have one year to achieve compliance with the standards; if they fail to do so thereafter, they will risk losing a portion of their federal funding for corrections.

[15]We are quoting a December 3, 2008, letter from ASCA's executive directors, the husband-and-wife team of George and Camille Camp, to the chair of the National Prison Rape Elimination Commission, the Honorable Reggie B. Walton, a federal district judge.

[16]Harley Lappin, director of the Bureau of Prisons, wrote to Judge Walton on July 7, 2008, that "we believe the Commission exceeded its mandate by recommending costly standards and broadening definitions contained within the Prison Rape Elimination Act."

[17]See the National Prison Rape Elimination Commission Report, p. 27.

[18]Sexual abuse in detention is considered torture under the International Covenant on Civil and Political Rights and the Convention Against Torture, both of which the US has ratified.

[19]We have read the Statement of Work for the Department of Justice's request for proposals, but so far have not been allowed to see the Booz Allen Hamilton proposal or its final contract. After the Department of Justice rejected our requests to review those documents, JDI made a Freedom of Information Act request on January 14, 2010, for all documents pertaining to the contract with Booz Allen Hamilton. We know that technically, volunteering corrections administrators are asked to provide information on their current degree of compliance, and on what full compliance would require; Booz Allen is then supposed to figure out what full compliance would cost. But we also know that these corrections administrators are submitting their own cost estimates to the department. In any case, it is as easy to inflate estimates of what compliance with the standards will require as it is to exaggerate the costs of such measures.

[20]As the report says, the resources needed to ensure safe facilities must come from "Congress, State legislatures, and county and city officials.... Jurisdictions cannot use insufficient funding as an excuse for failing to ensure the constitutional rights of incarcerated individuals. The Federal courts have long rejected such arguments."

[21]The commission writes in the report that the costs of complying with the standards will not be "substantial compared to what these agencies currently spend and are necessary to fulfill the requirements of PREA."

[22]After years of egregious abuse, forty-nine girls at the juvenile detention center in Chalkville, Alabama, brought charges that "male staff had fondled, raped, and sexually harassed them." (National Prison Rape Elimination Commission Report, p. 144.) Fifteen employees were fired or resigned as a result of the allegations, and that litigation ended in 2007 with a $12.5 million settlement. In February 2008, "a jury in Ann Arbor determined that the Michigan Department of Corrections, the former director of the department, and the warden at Scott [Correctional Facility] knew about the 'sexually hostile prison environment,' where nearly a third of male officers allegedly engaged in sexual misconduct." Ten female inmates were awarded $15.4 million in damages; "more than 500 women who are or were incarcerated in Michigan prisons are [still] suing the State in a class action lawsuit." (National Prison Rape Elimination Commission Report, p. 51.) Since the report was published, the series of lawsuits of which this was a part have resulted in a final settlement of $100 million. And these are only a few examples among many across the country.

[23]Tom Cahill, an Air Force veteran and a former chair of JDI's board, was jailed for twenty-four hours on a civil disobedience charge in 1967. His jailer put him in a crowded cell and told the others there that he was a child molester; that if they "took care of him" they would get extra rations of jello. Cahill told the commission:

One of the prisoners turned and yelled out, "fresh meat." I turned and looked at the guard, and he was smiling. After lights out, that's when it started.
Six or seven guys beat me and raped me while another two dozen guys just looked away. I remember being bounced off the walls and the floor and a bunk like a ball in a pinball machine. They put me inside a mattress cover and then set it on fire. Then someone urinated on it to put it out. I kept waiting for it to end, but it went on, and on, and on....
After I was released from jail, I tried to live a normal life, but the rape haunted me.... I was diagnosed with bipolar disorder.... That one day I spent in jail has cost the government and the taxpayers at least $300,000.
I've been hospitalized more times than I can count and I didn't pay for those hospitalizations, the taxpayers paid. My career as a journalist and photographer was completely derailed.... For the past two decades, I've received a non-service-connected security pension from the Veterans' Administration at the cost of about $200,000 in connection with the only major trauma I've ever suffered, the rape.

See the National Prison Rape Elimination Commission Report, pp. 2 and 47, and Cahill's testimony to the commission, available at www.justdetention.org/en/NPREC/tomcahill.aspx.

[24]The 2008 draft of the standard required annual audits, but this stricture was relaxed because of fierce protests from corrections officials.

[25]The American Bar Association resolution, which according to the report lists twenty requirements "that experts and practitioners generally agree are necessary to achieve true accountability and transparency" is available at www.abanet.org/crimjust/policy/cjpol.html#am08104b. It is resolution 104B from the 2008 annual meeting.

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Inside Indonesia - Marketing the Chinese face of Islam

Chinese Muslim preachers are popular, but they don’t always promote greater pluralism


Hew Wai-Weng

wai-weng1.jpg
Tan Mei Hwa’s preaching style is especially popular among women
Hew Wai-Weng

In today’s Indonesia, Chinese Muslim preachers have a surprisingly high profile. Although the figures are highly contested, it is generally believed that only about 1 to 2 percent of Chinese Indonesians, out of a total population of 5 to 6 million, are Muslims. Yet Chinese Muslim preachers are popular, not only among Chinese converts, but also with non-Chinese Muslim Indonesians. They appear regularly on religious television programs and hold public talks that are often attended by large crowds.

Successful preachers in contemporary Indonesia are also media celebrities, skilled at tailoring their messages to a media audience. Chinese preachers appear to have a special marketing pull, because of their ethnicity and their status as converts. Most Indonesians are born into the Muslim faith, so converts arouse curiosity under any circumstances, but especially when they are Chinese. Many Muslims are concerned with what they see as a process of ‘Christianisation’ in Indonesia, and so they view the conversion of Chinese Indonesians – a community that is almost forty per cent Christian – as a welcome phenomenon. At the same time, many Muslims think that the spiritual journey toward piety that these converts-turned-preachers make provides a positive role model for non-practising Muslims. The preaching of Chinese Muslims takes varying forms and they each have different messages, reflecting their varying socio-economic backgrounds, cultural outlooks, conversion experiences and religious education. It might be said that Chinese preachers are as diverse as Indonesian Islam itself.

Tan Mei Hwa: singing, dancing, preaching

Tan Mei Hwa, or Ida Astuti, is both a preacher and a performer. Her Chinese identity and entertaining preaching style have made her one of the most popular preachers in East Java. She has speaking engagements nearly every day, and during Ramadhan she hosted a religious program on the biggest local television station in East Java, JTV. She is known as Bu Nyai – Tan Mei Hwa, ‘nyai’ being a prestigious title for a female religious scholar in the Javanese tradition. Always dressed in fashionable and colourful Muslim attire, her easily digested religious messages and down-to-earth preaching style is welcomed by many ordinary Muslims, especially women and girls. She intersperses her message with singing, plenty of jokes and sometimes even dancing. With her expressive body language she can hold her audience’s attention for a full hour and a half of preaching.

She uses her Chinese name, Tan Mei Hwa, in order to differentiate herself from other preachers who have Islamic or Indonesian names. When she preaches, she always tries to present a positive image of Chinese Indonesians to the Muslim crowd by saying that not all Chinese are rich or exclusive. She likes to highlight the role of Cheng Ho, or Zheng He, a 15th century Muslim admiral from China, who helped promote early Islamisation in Java. She also emphasises that some of the revered wali songo, the nine saints who are mythologised as the first persons to spread Islam in Java, were of Chinese descent.

Chinese preachers appear to have a special marketing pull, because of their ethnicity and their status as converts

In a public talk I witnessed in Surabaya during Ramadhan in 2008, Tan Mei Hwa urged the crowd, who were mostly non-Chinese Muslims, to acknowledge and respect difference. She recounted a short conversation between two Muslim girls in which one had refused to go to a pengajian (Islamic study session) because it was being led by a Chinese preacher. She then cited Qur’anic texts and told her audience, ‘I was born as Tan Mei Hua. Can I choose to not be Chinese? Is it a sin to be Chinese? There is no Qur’anic text that obliges someone to be ethnic Chinese or not. God creates us in different shapes and colours. We are all brother and sisters, and we should respect each other.’ Besides promoting tolerance within the Muslim community, Tan Mei Hwa’s chief message concerns the universality of Islamic values and the application of Islamic teachings in everyday life.

Koko Liem: Chinese package, Islamic message

Born Liem Hai Thai, Koko Liem adopted a Muslim name, Muhammad Utsman Anshori, when he converted to Islam. This is something many converts do. However, he prefers to be called Koko Liem when he preaches, because, he says, it is more ‘down-to-earth’. It also differentiates him from other preachers. Koko means ‘brother’ in the Hokkien dialect, while Liem is a clan name that is very common among Indonesians of Chinese descent. It’s a name that marks him as indisputably Chinese.

Besides his name, Koko Liem’s other preaching trademark is that he wears traditional Chinese clothing when he preaches. He says he wears this outfit because it looks interesting and it’s different from what other preachers wear. He adds that it is a preaching strategy to show that Islamic teaching is not incompatible with Chinese custom. His Chinese name and clothing are a strategic way of packaging and marketing his message and do not reflect his daily cultural practice. He can only speak a small amount of Hokkien dialect, but speaks fluent Arabic and Indonesian, and is married to a Javanese woman.

wai-weng2.jpg
Koko Liem’s latest religious SMS service
www.kokoliem.com

Koko Liem was one of the finalists on Mimbar Dai, a reality show on TPI (Indonesian Education Television) in which one of the competitors is awarded the title of ‘best preacher’. He is one of the most creative Chinese preachers, whose Islamic business career goes beyond public preaching to include acting and advertising, umroh and haj travel, a religious SMS service, and the establishment of a religious school for new converts. He has a personal website (www.kokoliem.com) featuring reports and video clips of his public preaching engagements, as well as Islamic articles, consulting services and stories of new converts. He has also affiliated himself with the UJE Centre, owned by a popular celebrity-preacher, Jefri al-Buchori (Uje). He holds monthly Islamic study sessions for new converts and occasionally speaks at the popular ‘I like Monday’ Islamic study sessions at the UJE Centre.

In his latest SMS religious service, Lampion Hati (A Lantern for the Heart), which offers Islamic-based advice, teaching and ring tones to subscribers, Koko Liem strategically combines Chinese cultural symbols with Islamic messages to attract customers. Against a red background decorated with pictures of Chinese lanterns and the silhouette of a mosque, Koko Liem features in a posture of prayer, wearing green (the colour of Islam) traditional Chinese clothing. The advertisement for his SMS service declares his goal to be ‘illuminating your heart and faith with Islamic advice’. This combination of Chinese cultural symbols and Islamic messages gives Koko Liem his uniqueness and makes him especially popular among Muslim Indonesians.

Irena Handono: from church activist to Islamic preacher

Irena Handono, or Han Hoo Lie, a former student at Atmajaya Catholic University in Jakarta, was a church activist and nun before she converted to Islam. Unlike Tan Mei Hua and Koko Liem, Irena Handoko does not position herself as a ‘Chinese’ preacher. Although some of her Muslim admirers know about her Chinese identity, her trademark as a preacher is her background as a Catholic nun. She is active in numerous Islamic organisations, most of which are conservatively inclined, including Forum Gerakan Anti Pornografi dan Pornoaksi (FORGAPP, Forum for the Anti Pornography and Porno-action Movement). She can be regarded as a more fundamentalist preacher and is well-known in conservative circles.

Whenever she preaches, Irena emphasises her experience of conversion to Islam. She makes lengthy and detailed theological comparisons between Christianity and Islam which always end up demonstrating Islam’s superiority. According to Irena, Islam is the only true religion recognised by God, and the Christian concept of the ‘trinity’ is false. She criticises non-practising Muslims for not using the Qur’an to guide every aspect of their lives. She also attacks prominent Muslims who have promoted pluralistic ideas, such as the well-known religious scholar Syafii Maarif, who had the temerity to suggest that not only Muslims, but also Christians and Jews would have a place in heaven. Her criticisms are welcomed among conservative-fundamental Islamic groups and her preaching is frequently reported in Islamic magazines and newspapers such as Sabili and Republika. For Irena, religious experience is more fundamental than ethnicity as a guide to daily life and preaching.

Anton Medan: from gangster to preacher

Anton Medan, or Tan Kok Liong, is a controversial character, not because he is Chinese, but because in an earlier life he was a preman, or gangster. Now a popular dakwah figure, his involvement in murder, robbery, and illegal gambling led him to spend 18 years of his life in prison. After converting to Islam, he started his preaching career amongst prisoners and prostitutes, before becoming popular with a wider public and on television. His personal transformation from immoral hoodlum to pious preacher is his preaching trademark.

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Anton Medan (at the front of the crowd, wearing a black peci cap)
visited Amrozi’s family in Lamongan, before Amrozi was executed for
terrorism
Hew Wai-Weng

He has also established an Islamic boarding school in Bogor that promotes entrepreneurship alongside religious education and where Chinese language and business skills are compulsory subjects. In the same compound, there is a Chinese-style mosque, Masjid Tan Kok Liong, which resembles the architectural design of a traditional Chinese palace. Anton Medan says this building is part of an effort to preach Islam to Chinese Indonesians, and to promote pembauran (blending) between Chinese and non-Chinese Indonesians. He does not see a contradiction between being a Muslim and Chinese, and claims that he has the strength of both, or as he puts it, ‘Akal Cina, Hati Muslim’; ‘Chinese mind’, by which he means a business orientation, and ‘Muslim heart’, denoting an emphasis on spirituality and morality.

The media has sometimes highlighted Anton Medan’s conservative side. For example, his visits to the families of convicted Bali bombers Amrozi and Samudra before the two men were executed for terrorism, was widely reported in the national press. As a new convert with a criminal background, his assertion of his Islamic identity appeals to a broader Muslim audience.

From taboo to commodity

During the long years of Suharto’s New Order regime, Chinese culture was taboo. The government even banned the Mandarin translation of the Qur’an. However, in contemporary democratic Indonesia, Chinese culture has become a marketable commodity, not only consumed by the ethnic Chinese themselves, but also by non-Chinese Indonesians. For example, about eighty percent of the members of lion dance groups in Surabaya are either Javanese or Madurese, and Taiwanese popular culture (such as F4’s Meteor Garden) is popular among non-Chinese youth. The popularity of Chinese preachers amongst non-Chinese Muslims is a further illustration of this appeal.

The new celebrity status of Chinese preachers may help to improve the image of Chinese Indonesians among the broader Indonesian population. Chinese Indonesians are often accused of being ‘exclusive’, of holding themselves apart from the broader population, and of refusing to mix. These feelings have traditionally been strongest in devout Muslim circles, and in Muslim organisations – right back to the early years of the twentieth century when Indonesia’s first truly mass organisation, Sarekat Islam (Islamic Union), was set up to campaign against the influence of Chinese businesses. Now, not only moderate Muslim organisations (such as Nadhlatul Ulama and Muhammadiyah), but also conservative groups (like the Islamic Defenders’ Front, FPI, and the Prosperous Justice Party, PKS) are enthusiastic about recruiting Chinese Muslims, both as members and leaders. They do so to prove that they practise multiculturalism, and also to hold up Chinese converts as models of devout behaviour to non-practising Muslims.

Chinese Muslim preachers may diversify the appearance of preaching but they do not necessarily add greater pluralism to the substance of religious belief and practice

However it would be too simplistic to suggest that the consumption of Chinese culture by non-Chinese Muslims can lead to the erosion of ethnic boundaries and suspicions. On the contrary, some Chinese Muslim preachers strategically use stereotypes and symbols of Chinese culture (for example, Koko Liem’s traditional Chinese attire) to attract audiences and promote the universality of Islam. This stereotypical representation of Chinese Indonesians implies that Chinese culture is always attached to the ethnic Chinese, no matter how far they go to adapt to the Muslim mainstream, and that the distinction between ‘Chinese’ and ‘indigenous’ Indonesians is something that can never be erased.

Neither does preaching by Chinese Muslims necessarily contribute to a more progressive understanding of Islam. Chinese Muslim preachers may diversify the appearance of preaching – simply because they look Chinese – but they do not necessarily add greater pluralism to the substance of religious belief and practice.

In fact, most Chinese Muslim preachers are conservative on religious and social matters. Irena Handono is the extreme case: her constant criticism of Christianity in her preaching not only alarms non-Muslims, it also alienates her from moderate Muslim audiences. Most Chinese Muslim preachers avoid controversial issues, and focus on how best to apply Islamic values in daily life. They tend to be moderate and tolerant in their preaching, yet restrict themselves to certain orthodox interpretations of Islamic teaching. Tan Mei Hwa, for instance, once told her audiences that ‘women are not suited to become Muslim leaders’. For converts, subscription to a conservative understanding of Islam is not surprising, as this is one way to prove the sincerity of one’s conversion, and demonstrate one’s credentials as a preacher.

The popularity of Chinese Muslim preachers reflects the commodification of both Chineseness and Islam in contemporary Indonesia. Diversity of styles is not always accompanied by plurality of discourses. Thus, while the appearance of a Chinese preacher in traditional Chinese costume on a religious television program may help to promote a positive image of ethnic Chinese among non-Chinese audiences and diversify the face of Islamic preaching, it does not necessarily break down ethnic stereotypes and pluralise the substance of religion.

Hew Wai-Weng (waiweng.hew@anu.edu.au) is a PhD student in the Department of Political and Social Change, Australian National University.

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Three Indonesia militants 'die in raids near Jakarta'

DulmatinImage via Wikipedia

Indonesian security forces say they have killed three suspected militants in two raids near the capital Jakarta.

The raids were said to be linked to an ongoing operation against militants in Aceh province that has brought a number of arrests.

Police said they could neither confirm nor deny the man killed in the first raid was Dulmatin, a top member of the Jemaah Islamiah (JI) group.

He is wanted over the Bali bomb attacks in 2002 that killed 202 people.

'Big name'

The first raid took place at an internet cafe in Pamulang city, west of the capital, local media reported.

If it's true that it's [Dulmatin], we will be very grateful that the most-wanted terrorist has been killed. It will be a big relief to us
Ansyaad Mbai,
Security ministry anti-terrorism chief

The cafe owner told Associated Press that the suspected militant had been logged on to the internet for about five minutes when officers stormed in. Police said the suspect fired one shot from a revolver before he was killed.

In the second operation, police said they had shot dead two suspected members of the same group and arrested two more.

Anti-terror police chief Tito Karnavian told media the dead man from the first raid was a "big name".

A police spokesman, Edward Aritonang, later told the BBC it was not clear if the man was Dulmatin and that further tests were taking place.

He said: "We believe that the man... supplied weapons and funding to the Aceh militant group."

Indonesia's Metro TV station showed footage of what it said was the dead man.

DNA tests

Dulmatin has been one of the most-wanted Indonesian militant figures. The US has offered a $10m reward for information leading to his death or arrest.

He is believed to have set off one of the two bombs in Bali on 12 October 2002. A total of 202 people died in the attacks, many of them foreign tourists.

Dulmatin
Officials have yet to confirm if the first man killed was Dulmatin

Dulmatin had been thought to be hiding in the Philippines.

Security ministry anti-terrorism chief Ansyaad Mbai told Agence France-Presse: "If it's true that it's him, we will be very grateful that the most-wanted terrorist has been killed. It will be a big relief to us."

DNA tests might be needed to confirm whether Dulmatin was the man killed.

Such tests were needed to prove beyond doubt that Noordin Mohamed Top, at the time Indonesia's most-wanted Islamist militant, had been killed in September 2009.

Police thought they had killed him in a previous raid only for forensic tests to prove them wrong.

Dulmatin was also rumoured to have been killed previously - tests were carried out on a body found in the southern Philippines in 2008, but it was confirmed to not be his.

The latest raids come less than two weeks before the visit to Indonesia of US President Barack Obama.

Police check the scene of the second raid in Pamulang, 08 March
Police check the scene of the second raid, where two people died

Indonesia has made significant inroads in recent years into dismantling the leadership of Jemaah Islamiah.

The police have also been recently engaged in an operation targeting Aceh militants.

A total of 14 people have been charged with plotting to launch terrorist attacks.

Those charged are believed by officials to be members of a previously unknown terror group.

But seizures in raids included DVDs on the Bali bombings.

Police have been investigating possible links between the militants and Jemaah Islamiyah, which was blamed by the authorities for the Bali attacks.

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Internet access is 'a fundamental right'

BBC World Service logoImage via Wikipedia

Almost four in five people around the world believe that access to the internet is a fundamental right, a poll for the BBC World Service suggests.

The survey - of more than 27,000 adults across 26 countries - found strong support for net access on both sides of the digital divide.

Countries such as Finland and Estonia have already ruled that access is a human right for their citizens.

International bodies such as the UN are also pushing for universal net access.

INTERNET POLL

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"The right to communicate cannot be ignored," Dr Hamadoun Toure, secretary-general of the International Telecommunication Union (ITU), told BBC News.

"The internet is the most powerful potential source of enlightenment ever created."

He said that governments must "regard the internet as basic infrastructure - just like roads, waste and water".

"We have entered the knowledge society and everyone must have access to participate."

Infographic, BBC

The survey, conducted by GlobeScan for the BBC, also revealed divisions on the question of government oversight of some aspects of the net.

Web users questioned in South Korea and Nigeria felt strongly that governments should never be involved in regulation of the internet. However, a majority of those in China and the many European countries disagreed.

In the UK, for example, 55% believed that there was a case for some government regulation of the internet.

Rural retreat

The finding comes as the UK government tries to push through its controversial Digital Economy Bill.

As well as promising to deliver universal broadband in the UK by 2012, the bill could also see a so-called "three strikes rule" become law.

This rule would give regulators new powers to disconnect or slow down the net connections of persistent illegal file-sharers. Other countries, such as France, are also considering similar laws.

logo

A season of reports from 8-19 March 2010 exploring the extraordinary power of the internet, including:

Digital giants - top thinkers in the business on the future of the web
Mapping the internet - a visual representation of the spread of the web over the last 20 years
Global Voices - the BBC links up with an online community of bloggers around the world

Recently, the EU adopted an internet freedom provision, stating that any measures taken by member states that may affect citizen's access to or use of the internet "must respect the fundamental rights and freedoms of citizens".

In particular, it states that EU citizens are entitled to a "fair and impartial procedure" before any measures can be taken to limit their net access.

The EU is also committed to providing universal access to broadband. However, like many areas around the world the region is grappling with how to deliver high-speed net access to rural areas where the market is reluctant to go.

Analysts say that is a problem many countries will increasingly have to deal with as citizens demand access to the net.

The BBC survey found that 87% of internet users felt internet access should be the "fundamental right of all people".

More than 70% of non-users felt that they should have access to the net.

Overall, almost 79% of those questioned said they either strongly agreed or somewhat agreed with the description of the internet as a fundamental right - whether they currently had access or not.

Free speech

Countries such as Mexico, Brazil and Turkey most strongly support the idea of net access as a right, the survey found.

More than 90% of those surveyed in Turkey, for example, stated that internet access is a fundamental right - more than those in any other European Country.

Campaign group page on Facebook
Facebook has become a lightning rod for causes of all types

South Korea - the most wired country on Earth - had the greatest majority of people (96%) who believed that net access was a fundamental right. Nearly all of the country's citizens already enjoy high-speed net access.

The survey also revealed that the internet is rapidly becoming a vital part of many people's lives in a diverse range of nations.

In Japan, Mexico and Russia around three-quarters of respondents said they could not cope without it.

Most of those questioned also said that they believed the web had a positive impact, with nearly four in five saying it had brought them greater freedom.

However, many web users also expressed concerns. The dangers of fraud, the ease of access to violent and explicit content and worries over privacy were the most concerning aspects for those questioned.

A majority of users in Japan, South Korea and Germany felt that they could not express their opinions safely online, although in Nigeria, India and Ghana there was much more confidence about speaking out.

Concern infographic, BBC

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Mar 8, 2010

How Pandora Avoided the Junkyard, and Found Success

Image representing Pandora as depicted in Crun...Image via CrunchBase

OAKLAND, Calif. — Tim Westergren recently sat in a Las Vegas penthouse suite, a glass of red wine in one hand and a truffle-infused Kobe beef burger in the other, courtesy of the investment bankers who were throwing a party to court him.

It was a surreal moment for Mr. Westergren, who founded Pandora, the Internet radio station. For most of its 10 years, it has been on the verge of death, struggling to find investors and battling record labels over royalties.

Had Pandora died, it would have joined myriad music start-ups in the tech company graveyard, like SpiralFrog and the original Napster. Instead, with a successful iPhone app fueling interest, Pandora is attracting attention from investment bankers who think it could go public, the pinnacle of success for a start-up.

Pandora’s 48 million users tune in an average 11.6 hours a month. That could increase as Pandora strikes deals with the makers of cars, televisions and stereos that could one day, Pandora hopes, make it as ubiquitous as AM/FM radio.

“We were in a pretty deep dark hole for a long time,” said Mr. Westergren, who is now the company's chief strategy officer.. “But now it’s a pretty out-of-body experience.”

At the end of 2009, Pandora reported its first profitable quarter and $50 million in annual revenue — mostly from ads and the rest from subscriptions and payments from iTunes and Amazon.com when people buy music. Revenue will probably be $100 million this year, said Ralph Schackart, a digital media analyst at William Blair.

Pandora’s success can be credited to old-fashioned perseverance, its ability to harness intense loyalty from users and a willingness to shift directions — from business to consumer, from subscription to free, from computer to mobile — when its fortunes flagged.

Its library now has 700,000 songs, each categorized by an employee based on 400 musical attributes, like whether the voice is breathy, like Charlotte Gainsbourg, or gravelly like Tom Waits. Listeners pick a song or musician they like, and Pandora serves up songs with similar qualities — Charlotte Gainsbourg to Feist to Viva Voce to Belle and Sebastian. Unlike other music services like MySpace Music or Spotify, now available in parts of Europe, listeners cannot request specific songs.

Though Pandora’s executives say it is focusing on growth, not a public offering, the company is taking steps to make it possible. Last month, it hired a chief financial officer, Steve Cakebread, who had that job at Salesforce.com when it went public.

It is all a long way from January 2000, when Mr. Westergren founded the company. Trained as a jazz pianist, he spent a decade playing in rock bands before taking a job as a film composer. While analyzing the construction of music to figure out what film directors would like, he came up with an idea to create a music genome.

This being 1999, he turned the idea into a Web start-up and raised $1.5 million from angel investors. It was originally called Savage Beast Technologies and sold music recommendation services to businesses like Best Buy.

By the end of 2001, he had 50 employees and no money. Every two weeks, he held all-hands meetings to beg people to work, unpaid, for another two weeks. That went on for two years.

Meanwhile, he appealed to venture capitalists, charged up 11 credit cards and considered a company trip to Reno to gamble for more money. The dot-com bubble had burst, and shell-shocked investors were not interested in a company that relied on people, who required salaries and health insurance, instead of computers.

In March 2004, he made his 348th pitch seeking backers. Larry Marcus, a venture capitalist at Walden Venture Capital and a musician, decided to lead a $9 million investment.

“The pitch that he gave wasn’t that interesting,” Mr. Marcus said. “But what was incredibly interesting was Tim himself. We could tell he was an entrepreneur who wasn’t going to fail.”

Mr. Westergren took $2 million of it and called another all-hands meeting to pay everyone back. The next order of business: focus the service on consumers instead of businesses, change the name and replace Mr. Westergren as chief executive with Joe Kennedy, who had experience building consumer products at E-Loan and Saturn. Pandora’s listenership climbed, and in December 2005, it sold its first ad.

But in 2007, Pandora got news that threatened most of its revenue. A federal royalty board had raised the fee that online radio stations had to pay to record labels for each song. “Overnight our business was broken,” Mr. Westergren said. “We contemplated pulling the plug.”

Instead, Pandora hired a lobbyist in Washington and recruited its listeners to write to their representatives. “A lot of these users think they’re customers of the cause rather than users per se,” said Willy C. Shih, a professor at Harvard Business School who has written a case study on Pandora. “It’s a different spin on marketing.” The board agreed to negotiations and after two years settled on a lower rate.

Some music lovers dislike Pandora’s approach to choosing music based on its characteristics rather than cultural associations. Slacker Radio, a competitor with three times as many songs but less than a third of Pandora’s listeners, takes a different approach. A ’90s alternative station should be informed by Seattle grunge, said Jonathan Sasse, senior vice president for marketing at Slacker. “It’s not just that this has an 80-beat-a-minute guitar riff,” he said. “It’s that this band toured with Eddie Vedder.”

Yet in 2008, Pandora built an iPhone app that let people stream music. Almost immediately, 35,000 new users a day joined Pandora from their cellphones, doubling the number of daily signups.

For Pandora and its listeners, it was a revelation. Internet radio was not just for the computer. People could listen to their phone on the treadmill or plug it into their car or living room speakers.

In January, Pandora announced a deal with Ford to include Pandora in its voice-activated Sync system, so drivers will be able to say, “Launch my Lady Gaga station” to play their personalized station based on the music of that performer. Consumer electronics companies like Samsung, Vizio and Sonos are also integrating Pandora into their Blu-ray players, TVs and music systems.

“Think about what made AM/FM radio so accessible,” said Mr. Kennedy, Pandora’s chief. “You get into the car or buy a clock for your nightstand and push a button and radio comes out,” he said. “That’s what we’re hoping to match.”

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