Showing posts with label internet. Show all posts
Showing posts with label internet. Show all posts

Jan 21, 2010

2009 in review: Philippines' netizens step up to the plate

philippines manila jeepneyImage by FriskoDude via Flickr

by Tonyo Cruz

Whether through Facebook, blogs, instant messages, Twitter or Plurk or the very familiar SMS, more and more Filipinos in 2009 got productive online and showed the nation a preview of great things to come.

There are now over 24 million Filipinos online, or about one out of every four Filipinos nationwide, according to the website Internet World Stats. The figure in 2000 was a measly 2 million.

As of the third quarter of 2009, 5.78 million were already on Facebook. The figure was 1.38 million higher than it was in the second quarter. No wonder that Facebook is the most-visited website in the Philippines, according to Alexa.com.

An interesting note: The Philippines is fast becoming one of the most avid users of Facebook. If all countries are having a contest on how many and how frequent their citizens use Facebook, the Philippines will end up at a respectable 13th place.

The original Filipino favorite, Friendster, revamped its look this year but doubts remain whether it can stop droves from fleeing it in favor of Facebook.

Elsewhere, more entrepreneurs and avid photo snappers have set up shop in Multiply.

A Yahoo! Philippines-Nielsen survey released this year revealed Filipinos’ online habits and confirmed a previous study that said that Filipinos excel in taking advantage of what the internet has to offer. For instance, a McCann Universal survey of 30 countries revealed that Filipinos lead everyone in online photo and video sharing and social networking. We are second only to South Korea when it comes to blogging.

Filipinos are online to win and we showed this in many ways before 2009 draws to a close. Two shining examples easily come to mind.

First, the spectacular online “bayanihan” (cooperation) in the aftermath of supertyphoon Ondoy (international name: Ketsana) which saw Filipinos acting like a cool conductor of an orchestra composed of all tools available at our disposal at the time. The objective was to save a considerable part of the country, including the capital, from total ruin. The result was soothing music to the ears of the millions adversely affected by Ondoy and the string of supertyphoons that followed its trail. Even the world took notice of such feat.

Second, the victory of Efren Penaflorida and his project that uses pushcarts for popular education among the poor. That he did not succumb to the despair and cynicism that pervades the mindset of the educated today is in itself already a victory. But because the online community knows a true champion when we see one, we all helped catapult him as CNN Hero of the Year through our online votes. Perhaps in the mind of all those who voted, we just wanted the world to remember the Philippines not because of a lying, stealing, cheating and killing president, but of such a great person like Kuya Efren and his great project.

Barring high rates and low-quality services from the telcos, netizens and mobile users are set to put their indelible mark on the forthcoming elections. Bloggers have started the admirable Blogwatch.ph project to provide bloggers a focal point to engage politicians and political parties, even as more initiatives are said to be in the works.

As we welcome 2010, we can only imagine the great things that await the Philippines, online and offline, coming from their internet-savvy and mobile citizens.

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Jan 18, 2010

Apple vs. Google

Steve Jobs at the WWDC 07Image via Wikipedia

How the battle between Silicon Valley's superstars will shape the future of mobile computing

On Jan. 5, Google (GOOG) did a very Apple-like thing. In a presentation at the Googleplex in Mountain View, Calif., the 11-year-old search behemoth unveiled Nexus One, a stylish touchscreen smartphone that runs on the company's Android operating system, is sold through a Google-operated retail Web site, and greets the market with an advertising tagline ("Web meets phone") as simple and optimistic as the one Apple used in 2007 to introduce its iPhone ("The Internet in your pocket").

On the same day, Apple did a very Google-like thing. Steve Jobs, the king of splashy product launches and in-house development, announced a strategic acquisition. For $275 million, Apple purchased Quattro Wireless, an upstart advertising company that excels at targeting ads to mobile-phone users based on their behavior.

When companies start to imitate one another, it's usually either an extreme case of flattery—or war. In the case of Google and Apple, it's both. Separated by a mere 10 miles in Silicon Valley, the two have been on famously good terms for almost a decade. Jobs and Google CEO Eric Schmidt, both 54, spent years in separate battles against Microsoft (MSFT) while Schmidt was at Sun Microsystems (JAVA) and Novell (NOVL). Over time, they went from spiritual allies to strategic ones. When Apple had an opening on its board in 2006, Jobs tapped Schmidt. "Eric is obviously doing a terrific job as CEO of Google," Jobs said at the time. Schmidt, meanwhile, called Apple "one of the companies in the world that I most admire."

Tensions in Silicon Valley's special relationship began to emerge in late 2007, when Google announced plans to develop Android for mobile phones. Apple had unveiled its iPhone in January of that year, and it was clear that the two companies would spar in the smartphone business. Still, both were niche players, with more formidable rivals in companies like Nokia (NOK), Samsung, and Research In Motion (RIMM). Only after software developers began creating thousands of mobile apps, and it became clear that phones would become the computers of the future, did the conflicts begin to grow serious. Last summer, Apple refused to approve two Google apps for sale to iPhone users, raising questions about how much of a Google presence Apple would allow on its devices. In August, Schmidt gave up his board seat. "Unfortunately, as Google enters more of Apple's core businesses," Jobs said at the time, "Eric's effectiveness as an Apple board member will be significantly diminished, since he will have to recuse himself from even larger portions of our meetings."

Now the companies have entered a new, more adversarial phase. With Nexus One, Google, which had been content to power multiple phonemakers' devices with Android, enters the hardware game, becoming a direct threat to the iPhone. With its Quattro purchase, Apple aims to create completely new kinds of mobile ads, say three sources familiar with Apple's thinking. The goal isn't so much to compete with Google in search as to make search on mobile phones obsolete. "Apple and Google both want more," says Chris Cunningham, founder of the New York mobile advertising firm Appssavvy. "They're gearing up for the ultimate fight."

Google Inc.Image via Wikipedia

Apple spokeswoman Katie Cotton declined to comment on the company's advertising plans or its relationship with Google. Google spokeswoman Katie Watson said the company would not make executives available for this story. She did provide a statement, attributed to Vic Gundotra, Google's vice-president of engineering: "Apple is a valued partner of ours and we continue to work closely with them to help move the entire mobile ecosystem forward."

THE MOVE TO MOBILE

The tech industry has had its share of legendary rivalries: IBM (IBM) vs. Digital Equipment Corp., Microsoft vs. Netscape, America Online vs. Yahoo! (YHOO) Apple vs. Google could dwarf them all. Both companies are revered by consumers with a passion usually reserved for movie stars and pro athletes. They have multibillion-dollar war chests, visionary founders, and ambitions for smartphones, Web browsers, music, and tablet computers that set them on a collision course.

The key battleground in the near term is mobile computing. Analysts who once tingled when talking about the Internet are getting that same old feeling over mobile's potential. Morgan Stanley's (MS) Mary Meeker predicts that within five years more users will tap into the Internet via mobile devices than desktop PCs. Desktop Internet use led to the rise of Google, eBay (EBAY), and Yahoo, but the mobile winners are still emerging. "Now is the time to get going," says Doug Clinton, an analyst with Piper Jaffray (PJC). "It's about winning the battle today rather than getting into the fight tomorrow." Billions of dollars are up for grabs in selling phones, software, and services.

The money in mobile advertising is small—about $2 billion last year, according to researcher Gartner, compared with $60 billion for the overall Web. But figuring out how to make mobile advertising more profitable is a lot more important than merely getting in as the hockey-stick curve begins to move upward. A company that can nail mobile ads and share the wealth with the growing legion of app developers—freelance software writers who create all those sometimes-useful (Business Card Reader), sometimes time-killing (Flick Fishing) mobile programs—could pull in the best of the lot. Create the strongest ecosystem of apps and devices, and, the thinking goes, you leave rivals gasping to keep up. "The mobile platform that creates the most ways to make money wins," says David Hyman, chief executive of MOG, an Internet music service that's developing mobile apps.

Apple has a substantial lead in establishing this ecosystem. Developers have created more than 125,000 mobile applications for Apple devices—seven times as many as exist on Android—and the endless diversity of apps has helped the iPhone quickly pick up 14% of smartphone share, compared with 3.5% for all the Android-powered devices put together, according to estimates by the market research firm IDC. But in the past few months, an increasing number of app developers have complained that they couldn't make money on their work. Free apps have become the norm, and very few sell for more than 99 cents. Some developers have profited by embedding ads in their apps, but the payments tend to be insignificant since the ads are usually smaller, less effective versions of their Web banner forms. According to a source familiar with his thinking, Jobs has recognized that "mobile ads suck" and that improving that situation will make Apple even harder to beat.

Not one to shy away from a challenge, particularly when it offends his aesthetic sensibilities, Jobs and his lieutenants have discussed ways to overhaul mobile advertising in the same way they had revolutionized music players and phones, say two sources close to the company. The sources did not reveal specific plans at Apple but say there are several possible ad approaches. Apple could employ its user data and geo-location technology to make ads more relevant, so that a user cruising the mobile Web at lunchtime could receive an ad for specials at a nearby restaurant. It could also use the iPhone's capabilities in creative ways—say, having someone shake the device to win a rebate the same way they do to roll dice in games.

To pull any of this off, Apple realized that it needed a network of advertisers and the technology to target ads to customer behavior. In fall 2009, Apple entered the bidding for AdMob, the leader in the nascent mobile advertising industry. It was a target that made perfect sense; more than half of the AdMob ads served up on smartphones ended up on the iPhone or iPod Touch (which also run Apple's apps). But before Apple could close the deal, Google intervened, announcing on Nov. 8 that it would pay a staggering $750 million for the company.

Outbid on its first choice, Apple quickly turned to Waltham (Mass.)-based Quattro Wireless, AdMob's closest rival. Tellingly, when Apple announced the deal, Jobs gave Quattro CEO Andrew Miller the title of vice-president of mobile advertising. Vice-president is a rare title at Apple, and Miller is the first one ever assigned to online advertising. Apple has also hired an M&A specialist to better compete for deals (box).

For almost any company, taking on Google in search advertising would be folly. Google dominates traditional search with more than 65% of the market, and its share of search on mobile phones is even more imposing. More than a million businesses bid on keywords to show up alongside search results, and most experts have assumed a migration to mobile devices as more people use them for computing tasks.

Yet mobile search hasn't taken off. Gartner estimates that $924 million was spent on mobile search ads worldwide last year, less than 2% of overall Internet advertising. The problem is that user behavior isn't consistent between desktops and mobile devices. Many people shy away from calling up minuscule search bars on their phones and pecking out queries using cramped keyboards. Search ads tend to be less effective, too, since people are reluctant to give over the one browser screen they have on a phone to an ad. In many cases, apps are far more effective; it takes fewer steps to find the best local sushi joint using apps from Urbanspoon or Yelp than to type out "best local sushi" into a search bar and navigate the results. "Eric Schmidt has said that the search problem is 99% solved, but, boy, is that self-serving," says Jonathan Yarmis, research fellow with the consulting firm Ovum. "The fact that I have to go to a search bar at all is a sign of failure."

Apple has a vault of valuable data that can help drive an ad business. It knows precisely which apps, podcasts, videos, and songs people download from iTunes; in many cases it has detailed customer information such as credit-card numbers and home addresses. That gives Apple a chance to blend advertising and e-commerce in new ways, particularly after the acquisition of Quattro. The startup already works with advertisers, including Ford (F), Netflix (NFLX), and Procter & Gamble (PG), to help them figure out when and where to place ads on the sites of publishers, such as Sports Illustrated and CBS News. By tying Quattro's ad-serving technology into its own, Apple would be able to tell advertisers how often and under what circumstances a person clicked on particular ads. "Apple is one of the few brands that could actually go head to head with Google," says Kevin Lee, chief executive of search marketing firm Didit. The technology could also be used on the tablet computer that Apple is expected to introduce later this month.

SAFETY IN NUMBERS

When Google introduced Android in 2007, the company said it would concentrate on developing the operating system software and let traditional phone manufacturers, such as Motorola (MOT) and HTC, make the devices. The strategy was similar to Microsoft's in personal computers, aimed at working with dozens of partners to attack every product area, geography, and demographic. "One or two devices don't matter," said Andy Rubin, head of Google's Android business, after the Nexus One event. "Twenty or thirty or a hundred devices, all running the same software—that's what matters."

Yet the arrival of Nexus One suggests that Google is concerned Android isn't gaining market share fast enough. "The volume, quality, and variety of Android phones in the market today has exceeded our most optimistic expectations," said Google Product Management Vice-President Mario Queiroz at the January announcement. "But we want to do more." The mobile market is so important that Google can't afford to depend on other companies for access; the Nexus One offensive, Google hopes, will establish a foothold in smartphones so the company can control its own fate.

Nexus One isn't without risk. Android hardware makers may balk at having to compete with their supposed partner. "If the Nexus One is any good, why would you buy anything else?" says Edward J. Zander, Motorola's former CEO, who is surprised Google would go so far as to enter the hardware fray. "At least Microsoft never built PCs."

Meanwhile, Google is aware of its vulnerability in mobile advertising and is pushing to make improvements. Schmidt believes mobile ads will one day be more important than PC advertising, largely because of personalization and localization. Although Google declined to discuss its plans for this story, Schmidt has floated the idea that eventually some mobile phones could be free for consumers, with advertising paying the bills. "If Google could do that, they'd be untouchable," says tech consultant John Metcalfe, who has worked with Google on mobile projects. "Apple wouldn't be able to come up with an answer for that."

Of course, Apple and Google could both end up thriving as computing goes mobile. But there will be losers. Microsoft is fading fast in smartphones as device makers shift attention away from Windows Mobile, which doesn't have nearly as many apps or developers as Android and Apple. Nokia, the world's largest mobile-phone maker, is struggling too; its Ovi online store toils in near-anonymity compared with Apple's iTunes store. Even Samsung and LG Electronics, Korean phonemakers long hailed for their advanced technology, are losing ground. "The older cell-phone makers never had to deal with software or software developers," says Shaw Wu, an analyst with Kaufman Bros. "It's just not in their DNA. [But] the world is moving that way."

BING IN THE WINGS?

Some analysts believe the Apple-Google battle is likely to get much rougher in the months ahead. Ovum's Yarmis thinks Apple may soon decide to dump Google as the default search engine on its devices, primarily to cut Google off from mobile data that could be used to improve its advertising and Android technology. Jobs might cut a deal with—gasp!—Microsoft to make Bing Apple's engine of choice, or even launch its own search engine, Yarmis says. "I fully expect [Apple] to do something in search," he adds. "If there's all these advertising dollars to be won, why would it want Google on its iPhones?"

Whatever happens, it's clear that Apple and Google are headed for more conflict. Android is a threat to an iPhone business that has quickly come to represent more than 30% of Apple's sales. Meanwhile, nearly all the growth in search is expected to come from mobile devices, which Piper Jaffray predicts will account for 23.5% of all searches in 2016, up from less than 5% today. That sets the stage for a new main event in the tech sector. "This rivalry is going to accelerate innovation," says Andreas Bechtolsheim, a co-founder of Sun Microsystems and an early investor in Google. "Apple goes pretty fast, but having someone chasing you always makes you go faster. This is going to be good for consumers."

Still, in a battle over the future of computing, friendship will almost surely be a casualty of progress. "You can just feel the tension rising," says Piper Jaffray analyst Gene Munster. "Until the Nexus One, the competition was at arm's length. But the iPhone is Apple's darling. Now it's personal."

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Dec 28, 2009

As books go beyond printed page to multisensory experience, what about reading?

Little Digital Video Book coverImage by droidman via Flickr

By Monica Hesse
Monday, December 28, 2009; C01

The mysterious man looks completely wrong to me.

In the text of conspiracy thriller "Embassy," an online novel by Richard Doetsch, the character is described as "a starkly thin fellow with a protruding Adam's apple." My brain goes: Alan Rickman!

But when I click on the chapter's accompanying video, the man is younger, tanner, scruffier. He's dressed like he should be bumming clove cigarettes at a concert, not spying on the Greek Embassy.

What I'm reading is a Vook -- a video/book hybrid produced in part by Simon & Schuster's Atria Books. Interspersed throughout the text are videos and links that supplement the narrative. In one chapter, the Greek ambassador receives a mysterious DVD, and readers must click on an embedded video to learn what's on it. In another, kidnapper Jack ominously tells his hostage that he's going to prove that he means business.

"How are you going to do that?" Kate asks.

"Are you squeamish?" Jack replies.

Below that dialogue, a little box encourages readers to "SEE WHAT HAPPENED NEXT" by clicking the play button.

(What happened next, in a comically foreboding scene: Jack grabbed Kate's hand and threatened to chop off her fingers with a kitchen knife.)

youtube link includedImage by junehug via Flickr

It's a dizzying experience, reading Vooks. But they represent just a few examples of a new genre that has been alternatively dubbed v-books, digi-books, multimedia books and Cydecks, all with essentially the same concept: It's a book . . . but wait, there's more!

There will certainly be more of them. The first six books of text/Web hybrid "The 39 Clues" have nearly 5 million copies in print, and nearly 700,000 registered users for the site. A seventh book will be released in February. "The Amanda Project," released this fall, is set to be an eight-book series. Brad Inman, founder of Vook, said that his company will release as many as 200 titles next year -- a goal made more feasible by the relative cheapness of producing his online-only books. "It's very inexpensive in scale. We're talking thousands of dollars, not even tens of thousands of dollars" for each project.

Is a hybrid book our future? Maybe. "As discourse moves from printed pages to network screens, the dominant mode will be things that are multi-modal and multilayered," says Bob Stein, founder of the Institute for the Future of the Book. "The age of pure linear content is going to pass with the rise of digital network content."

Predicting the eventual death of the traditional novel sounds practically heretical. But keep in mind that the genre has actually existed in English for only about 300 years, and that experimentation and evolution have always been a part of the way we tell stories.

Perhaps the folly isn't in speculating that the book might change, but in assuming that it won't.

Choose your adventure

The bells and whistles in hybrid books are endless. In "The Sherlock Holmes Experience" -- one of six books, including "Embassy," published by Vook since the company launched in October -- two classic Arthur Conan Doyle stories are annotated with video clips of historians sharing Holmesian trivia. Hyperlinks pepper the text, sending readers to Wikipedia pages explaining old-fashioned terms.

grave of Sir Arthur Conan DoyleImage via Wikipedia

In "The Amanda Project," a young-adult series launched earlier this fall, three teens investigate the disappearance of a mutual friend, primarily in a book but also on a companion Web site, where readers are encouraged to upload their own "clues" to Amanda's presence. Some contributions will be incorporated into the second book, due out in February.

In "Skeleton Creek," another work for tweens, the narrative alternates between the written diary of Ryan, a housebound teen trying to investigate strange occurrences in his home town, and the video missives of his best friend, Sarah. Ryan -- and the reader -- access Sarah's transmissions by logging onto a Web site with various passwords, provided at the end of each chapter.

Myebook, which helps users self-publish books online, is flexible with the definition of "book," allowing text to be mashed up with video and applications.

These hybrid books "truly [are] groundbreaking, and I don't use that word lightly," says David Levithan, a Scholastic editor who worked on "Skeleton Creek" as well as "The 39 Clues," a series involving an elaborate online game. "It's expanding the notion of what storytelling can be."

If readers visit every hyperlink, watch every video and play every game, it is possible for the experience of consuming a single book to become limitless -- a literal neverending story. It's also possible for the user to never read more than a few chapters in sequence, before excitedly scampering over to the next activity.

Hybrid books might be the perfect accessory for modern life. They allow immediate shortcuts to information. They feel like instant gratification and guided, packaged experiences. What they don't feel like, at least in certain examples, is reading.

Envision, for a moment, what it feels like to delve into your favorite book. Picture losing yourself in the fictional world for hours on end -- the way the characters sound in your mind, the way unfamiliar references give you pause. What is a nosegay, anyway?

If you could see the authoritative version of a character right away, without waiting for the movie version, would you?

If a floral dictionary were just a click away, would you interrupt your reading to visit it?

Would these abilities represent a breakthrough, the sort of enhanced involvement that book lovers have always dreamed of? Or would they tamper with our imaginations, completely changing the experience of reading?

Can you imagine?

It's not coincidence that many current hybrid books are aimed at kids -- the first generation of "digital natives" who, we're repeatedly told, feel stark naked without a cellphone, iPhone and a couple of laptops strapped to their persons.

"What they really love is staying in that world," says Lisa Holton of Fourth Story Media, which packaged "The Amanda Project." The non-text components "give them a way to dive even further. When you hang out with kids and you watch what they're doing, we as adults can't even begin to understand their relationships with technology." Holton left a job in traditional publishing to found Fourth Story and explore new forms of storytelling.

But what happens to the traditional reading experience, the one involving a fat novel, a fireplace and a cup of tea?

"It's very common for [a 15-year-old] to read, but have her phone there and her computer there," says Patrick Carman, who wrote "Skeleton Creek" and one volume of "The 39 Clues." "For her, having this multimedia experience is like sitting down with a cup of tea."

He directs me to his niece, an exceedingly generationally aware 14-year-old named Madison Wilcox. "The books with the videos, I think they keep our interest better," Madison says. "The generation we're in is always using technology. [Books like 'Skeleton Creek'] are easy to blend in with our lifestyles."

Inman of Vook says it would be a mistake to compare products like his with traditional texts, the two genres being independent entities.

"We don't pretend that it's a book because it's not." With the Vook, "there's an expectation that you're not gulping the text," as you would in a traditional novel. Instead, Inman says, "you're tasting the text," dipping in and out of it at will.

One wonders how this tasting affects the way we read -- that shortening of attention span we've read so much about.

"When you go from one task to another, your brain does slow down," says Earl Miller, a professor of neuroscience at MIT. "Your brain has to reconfigure its cognitive network. For the first few seconds [of the new activity] there's an increase in errors," in how well we comprehend what we're reading or viewing.

"The way the brain handles language is very different than the way it handles pictures," says Clifford Nass, a Stanford professor who studies multitasking. "One of the ways is pacing. You read a book and you stop whenever you'd like. When you watch a video, you can't do that. It goes on." It's active entertainment vs. passive.

Retention and comprehension are moot points when the narrative in question is, for example, "Embassy." Missing a paragraph or two won't affect a reader's understanding of the plot; missing a plot point or two isn't a life-or-death scenario.

In reading "Embassy," what concerned me wasn't that my brain was getting overworked but that my imagination wasn't.

The pleasure of reading has always been its uniquely transporting experience: the way a literary world might look completely different to two readers. One might picture the fictional heroine as a Natalie Portman type; the other might see her as Freida Pinto.

But when the "true" representation -- like clove cigarette guy -- is immediately provided to the reader, imaginary worlds could be squelched before they have a chance to be born. Reading Vooks made me feel a little like a creative slacker. Maybe there was no point in imagining what someone or something looked like, if I was going to be helped along anyway.

David Sousa is a consultant in educational neuroscience and author of "How the Brain Learns to Read." In his classroom research, he says, "we find that kids are not able to do imagining and imaging as exercises" as well as they once did, "because video's doing the work for them. . . . They still have the mental apparatus for that, the problem is they're not getting the exercise."

Reading has traditionally been one of imagination's personal trainers, and while skipping from medium to medium might provide other benefits (catering to a variety of learning styles rather than just the visual reader's), it might adversely affect the way we create our own worlds.

Of course, some hybrid books' companion activities seem designed to exercise creativity. Readers of "The Amanda Project," for example, are encouraged to contribute to the site's catalogue of reader-submitted stories in a sort of organized fan fiction compendium. Madison, the 14-year-old, says that though she's never been what you would call a bookworm, the multimedia aspects of her uncle's books have made her more willing to read other things.

And Stein of the Institute for the Future of the Book says that whatever assumptions we might make now about hybrid books, there's a good chance they won't hold true when the medium grows up. "Things like the Vook are trivial. We're going to see an explosion of experimentation before we see a dominant new format. We're at the very beginning stages" of figuring out what narrative might look like in the future. "The very, very beginning."

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Howard Kurtz on the evolution of media in the Awful Aughts

‘‘Various Selections,’’ a packet of news artic...Image via Wikipedia

By Howard Kurtz
Washington Post Staff Writer
Monday, December 28, 2009; C01

Are you better off, as a media consumer, than you were 10 years ago?

Having lived through the Awful Aughts -- which began with news organizations vowing to get serious after 9/11 and ended with Jon and Kate, Octomom and Balloon Boy -- do you feel better served by the news establishment?

The easy answer, of course, is you must be kidding. Shriveling news operations seem increasingly seduced by the sensational, at least when they're not boring people with inside political baseball.

But tilt the picture just a bit. On Jan. 1, 2000, there was no Huffington Post or Daily Kos or National Review Online or Politico or Facebook or Twitter. There were a relative handful of bloggers -- I joined their ranks that summer -- but nothing like the tens of millions who permeate cyberspace today. If you had a BlackBerry, it was a two-way pager. The iPhone was but a glimmer in Steve Jobs's eye. The only mass medium for downloading music was six-month-old Napster. The fledgling Google was covered mainly by tech writers.

Fox News was the third-place cable network in prime time, averaging 248,000 viewers. Tom Brokaw, Peter Jennings and Dan Rather drew nearly 30 million viewers. In short, while the Internet had delusions of grandeur -- AOL was 10 days away from swallowing Time Warner in that ill-conceived marriage -- the old gatekeepers still reigned.

SEATTLE - MARCH 16:  The cover of the last eve...Image by Getty Images via Daylife

There are many reasons why the 2000s have been hard on the dinosaur media, but I, for one, would not want to return to the days before instantaneous search, smartphones, online video, Wikipedia and the rowdy, raucous arena known as the blogosphere. This eruption has drawn the masses into the maelstrom, enabling them to do what the pros do, sometimes faster and better.

But first let's examine what Time, in one of a spate of similar pieces, calls the "Decade from Hell." The media scorecard wasn't all bad. Chronicling the aftermath of the Sept. 11 attacks helped reassure and comfort a shaken nation. Newspapers exposed George W. Bush's domestic surveillance program and secret CIA prisons abroad and the deplorable conditions at Walter Reed. The aggressive approach to Hurricane Katrina revealed negligence and ineptitude on a stunning scale. And war correspondents have shown incredible bravery, in some cases paying with their limbs or lives.

* * *

But the two biggest disasters of early-21st-century coverage remain a permanent stain on journalism. The failure to challenge the Bush administration's case for invading Iraq -- and an accompanying tendency to dismiss antiwar voices -- is now regretted by the news organizations themselves. And having served mainly as cheerleaders for the tech bubble that popped in 2000, the press fell way short on the housing and lending bubble that nearly sank our economy in 2008. I know a few financial journalists sounded warnings, but, collectively, the media did far too little to spotlight a shadow banking system built on preposterously exotic risks and federal regulators who blithely looked the other way.

Live CNN | Internet TV ChannelsImage by Las Valley 702 via Flickr

It was complicated and dull, yes -- much like the year-long effort at health-care reform that finally passed the Senate on Christmas Eve. I would credit the media with a valiant attempt to explain and examine this legislative morass, even to the point of declaring that the high-decibel charges about death panels were bogus. But polls showed that many Americans believed the kill-Grandma theme nonetheless, just as a stubborn minority persists in believing that Barack Obama was not born in Hawaii, despite the media's dismissal of such nonsense.

If news organizations have lost much of the public's trust, some have themselves to blame. Over the past decade, the breathtaking fabrications of Jayson Blair at the New York Times and Jack Kelley at USA Today revealed dysfunctional newsrooms that missed the flashing red lights. Rather's reliance on suspect documents in challenging Bush's National Guard service, which cost Rather the CBS anchor chair, was a huge setback as well. That story was driven in part by conservative bloggers, just as the scandal over Alberto Gonzales politicizing the selection of U.S. attorneys was galvanized by the liberal site Talking Points Memo.

Partisanship is unabashed on the Web, and increasingly on cable, as is evident from the prime-time parade of Republican lawmakers and commentators on Fox and Democratic lawmakers and pundits on MSNBC. This has fueled the fragmentation of a business that can benefit by reinforcing what its followers already believe. At the same time, the media mainstream played a central role in fostering sky-high expectations for Obama, which, inevitably, crashed into the messy reality of governing.

the moment of victory - BBC news website screencapImage by Scorpions and Centaurs via Flickr

The rise of niche journalism is taking place as old-line organizations more frequently chase tabloid melodramas. Cable television and morning shows breathlessly pursue narratives involving missing white women, a runaway bride, a mom with octuplets, a beauty queen who opposes gay marriage. Reality television manufactures faux stars -- remember the media mobs over Paris Hilton's brief jail term? -- who wind up on real newscasts. It is a mind-set that breathes life into celebrity deaths -- such as the two-week frenzy over Michael Jackson's -- and gorges on misbehavior by the likes of David Letterman and Tiger Woods. (Imagine if all the reporters chasing Woods's many mistresses had been assigned to study whether Saddam Hussein had weapons of mass destruction.)

* * *

As fate would have it, all this has coincided with the collapse of the business model that sustained mainstream outfits for generations. The digital revolution has killed off several newspapers and sent those in Los Angeles, Chicago, Philadelphia and Baltimore into bankruptcy; the Washington Times, which is cutting nearly half its staff, has just ended its weekend print run. Plummeting revenue has killed off numerous magazines -- Portfolio, Gourmet and Vibe among the latest victims. And when Comcast struck a deal to buy NBC Universal, the television network itself was treated like scrap metal.

If the declining health of the traditional media is the barometer, the '00s have been an unmitigated bummer. But the past decade has also brought such digital delights as Twitter, where I learn new things every day. Those posting there provide links to stories that eluded my radar, striking observations about the news, zingers in ongoing debates, and perhaps a funny line or two. Many of those I follow are journalists and pundits, but some are regular folks who have dived into the rolling conversation, no credentials necessary.

Sometimes I think back to the cumbersome business of information-gathering when you actually had to call people rather than pinging them by e-mail. I can remember searching for ancient newspaper articles on microfilm; going to the Justice Department to pore over lobbying records; visiting C-SPAN to watch videotapes of campaign commercials from far-flung local races. Now huge storehouses of knowledge are available with a couple of mouse clicks.

What a head-snapping contrast: a low moment for old-fashioned journalism and a soaring moment for instantaneous information. Now those of us in the news racket have to figure out ways to exploit and organize this treasure trove while somehow getting people to pay for what we produce rather than Googling it for free. That's a big mountain to climb, and if we have another decade like the last one, we may be permanently stranded in Death Valley.

Kurtz also works for CNN and hosts its weekly media program, "Reliable Sources."

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Oct 29, 2009

Singer, David Carroll, Uses Video to Complain About United Airlines - NYTimes.com

LegendImage via Wikipedia

United Airlines learned its lesson the hard way that David Carroll was not just another customer.

After baggage handlers at United broke his guitar last summer and the airline refused to pay for the $1,200 repair, Mr. Carroll, a Canadian singer, created a music video titled “United Breaks Guitars” that has been viewed more than 5.8 million times. United executives met with him and promised to do better.

So how was Mr. Carroll’s most recent flight on United?

This Everyman symbol of the aggrieved traveler was treated, well, like just another customer. United lost his bag.

In an interview, Mr. Carroll said that for more than an hour on Sunday, he was told he could not leave the international baggage claim area at Denver International Airport, where he had flown from Saskatchewan. He said he had been told to stay because his bag was delayed, not lost, and he had to be there to claim it when it came down the conveyor belt.

“I’m the only person pacing around this room,” Mr. Carroll said, recalling how he was caught between an order from United staff members to stay and collect his bag, and a federal customs official telling him he had to leave the baggage claim area. The bag never showed.

A United Airlines spokeswoman, Robin Urbanski, said, “We will fully investigate what regretfully happened.”

Mr. Carroll’s life has taken more surprising routes than his luggage. He enjoyed modest popularity as a singer-songwriter in Canada until his video, which has made him a sought-after speaker on customer service.

His father-in-law, Brent Sansom, has become his business adviser to help him sort requests.

This latest episode provided him with fresh material for his most recent performance, which was why he was flying on United — to speak to a group of customer service executives on Tuesday (though without his best shoes and “United Breaks Guitars” CDs that were in his still missing suitcase).

When Mr. Carroll asked members of the audience if they ever had a similar problem, he saw a sea of hands.

“It crosses all income levels and languages and geographies,” he said. “We all don’t like feeling disrespected or insignificant.”

Greg Gianforte, the founder and chief executive of RightNow, a customer service software company, and the person who organized the meeting, said he was sorry to hear what happened to Mr. Carroll, even if it made for a livelier meeting.

“We were thrilled to have Dave come here,” Mr. Gianforte said. “But since United was the only carrier he could take from Canada to Colorado Springs, in a certain sense, we’re responsible.”

Mr. Carroll was reunited with his bag on Wednesday morning.
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Aug 19, 2009

Rosetta Stone Totale Review

If you've ever learned a foreign language, you know the vast difference between completing workbook activities and speaking with others. The latter experience can involve sounding out unfamiliar accents or guttural pronunciations and, though intimidating, is ultimately more rewarding. By immersing yourself in a language and navigating through situations, you learn how to speak and eventually think in that language.

Rosetta Stone has long used visual learning without translations by pairing words with images —one of the ways a baby learns to speak. For the past week, I've been testing its newest offering: Rosetta Stone Totale (pronounced toe-tall-A), which is the company's first fully Web-based language-learning program. It aims to immerse you in a language using three parts: online coursework that can take up to 150 hours; live sessions in which you can converse over the Web with a native-speaking coach and other students; and access to Rosetta World, a Web-based community where you can play language games by yourself or with other students to improve your skills.

Totale costs a whopping $999, so if you aren't serious about learning a language it's a tough sell. Rosetta Stone says this program is comparable to an in-country language-immersion school. The company's most expensive offering before Totale was a set of CDs (lessons one, two and three) that cost $549, included about 120 hours of course work and had no online components.

The Totale Package

Since Totale is Web-based it doesn't come loaded onto several disks in a yellow box like the company's previous products. But despite this digital transition, buyers of Totale will still receive Rosetta's familiar yellow box, now filled with a USB headset and supplemental audio discs for practicing away from the PC—mostly while in the car.

I've spent over eight hours learning French in Totale throughout the past week, and I have to say that I'm surprised by how much I feel I've already learned. I realized this when I spent a 30-minute car ride listening to one of the supplemental audio CDs. I mentally identified and translated practically every vocabulary word and phrase, and I repeated the words aloud with what I thought sounded like a pretty decent French accent. This was after just four hours of work online.

Intensive Coursework

The core of Totale is the time-intensive online coursework. But even though this takes a lot of effort, its layout is attractive and each screen has only a few things on it so it doesn't feel overwhelming. Lessons include identifying photos of objects or situations as they are described aloud, writing phrases (my least favorite part), and using deductive reasoning to construct and dictate your own sentences about a photo. Totale's headset comes in handy during exercises that require you to repeat words or sounds out loud into the microphone.

Activities in Rosetta World—including solo, two-person and group games—were addictively fun. One game plays like Bingo: I listened to someone speaking French and marked words on the board as I heard them, racing to get five words horizontally, vertically or diagonally before my opponent beat me to it. I waded into these games cautiously at first, playing alone before I got familiar enough to challenge another Totale user.

Helpful indicators show how many people are available at any given time for each type of game in Rosetta World—meaning that person is logged into Totale and studying the same language as you. I never saw more than five people in the community, and it gets a little old playing (or worse, losing) to the same person after a while. Since Totale was only recently released, this community should grow over time.

A chat window at the bottom left of the browser window reminded me of Facebook's built-in instant-messaging program, listing users against whom I competed in online games. But unlike when I'm on Facebook, I didn't feel comfortable instant messaging with these people.

No Flashcards

Rosetta Stone's methods, while natural and easy to pick up, aren't what my brain expects when learning a different language. I minored in Spanish in college, learning in traditional classroom style by studying verb conjugations on flashcards and vocabulary definitions in English. So at certain times throughout Totale's French-only lessons, a part of me wanted to know the exact definition of a phrase or the reasoning behind why something was the way it was.

The moment of truth came when I attended a real-time, 50-minute studio session online with one of the live coaches—all of whom are native speakers—and two other students (four students is the maximum allowed per class).

Rosetta Stone recommends that students complete an entire unit before joining one of these studio sessions, and the only language you are permitted to speak during the studio is the one being studied. I proudly remembered all of my new vocabulary words as our coach pointed the cursor to animals, colors and clothing, asking us questions and prompting us to ask one another questions. The coach kindly corrected us when we made mistakes, made jokes about words and used an on-screen tool to type out a few of the harder phrases.

But I fumbled around trying to remember the correct phrases and grammar to go along with my vocabulary.

I frustratingly realized that I didn't even know how to ask my coach in French, "Why is that blanc and not blanche?" Our coach eventually answered that question and some others without anyone's prompting because it was obvious that none of us knew what forms of some words were right or why; Totale's coursework doesn't include explanations. A few of the phrases our coach explained still puzzled me and I was starting to miss my flashcards from Spanish class.

Team Effort

Rosetta Stone is determined to make sure you don't feel like you're alone as you work through the Totale program. A "Customer Success Team" representative calls you within a day of your product purchase to answer any questions or concerns about how everything works. And this team keeps calling or emailing (you tell them which contact method you prefer) whenever you have passed a milestone in the program—or to encourage you to pick it up again if you haven't logged on in a while.

Even for $999, you can go back in and re-use every feature in Totale, but only for one year. You can reset your scores and completely start over, attending online studios again and playing games in Rosetta World as many times as you like. But once a year is up, you're finished with the program.

Rosetta Stone Totale works on all major Mac and Windows PC browsers, though participating in a studio session while using some browsers requires you turn off their pop-up blockers.

I still have work to do in Totale, but I'm looking forward to it—even though I find some aspects to be a bit vague. This program does a terrific job of immersing you in a language and may be the next best thing to living in a country, surrounded by native speakers. Best of all, unlike my semester abroad in Spain where college friends gave me my daily fix of the English language, Totale never lets you slip out of using the language you're studying.

—Edited by Walter S. Mossberg. Email Katherine Boehret at
mossbergsolution@wsj.com.

Aug 9, 2009

A Quiet Revolution Grows in the Muslim World

by Robin Wright

Three decades after Iran's upheaval established Islamic clerical rule for the first time in 14 centuries, a quieter and more profound revolution is transforming the Muslim world. Dalia Ziada is a part of it.

When Ziada was 8, her mother told her to don a white party dress for a surprise celebration. It turned out to be a painful circumcision. But Ziada decided to fight back. The young Egyptian spent years arguing with her father and uncles against the genital mutilation of her sister and cousins, a campaign she eventually developed into a wider movement. She now champions everything from freedom of speech to women's rights and political prisoners. To promote civil disobedience, Ziada last year translated into Arabic a comic-book history about Martin Luther King Jr. and distributed 2,000 copies from Morocco to Yemen. (See pictures of Islam's revolution.)

Now 26, Ziada organized Cairo's first human-rights film festival in November. The censorship board did not approve the films, so Ziada doorstopped its chairman at the elevator and rode up with him to plead her case. When the theater was suspiciously closed at the last minute, she rented a tourist boat on the Nile for opening night--waiting until it was offshore and beyond the arm of the law to start the movie.

Ziada shies away from little, including the grisly intimate details of her life. But she also wears a veil, a sign that her religious faith remains undimmed. "My ultimate interest," she wrote in her first blog entry, "is to please Allah with all I am doing in my own life."

That sentiment is echoed around the Muslim world. In many of the scores of countries that are predominantly Muslim, the latest generation of activists is redefining society in novel ways. This new soft revolution is distinct from three earlier waves of change--the Islamic revival of the 1970s, the rise of extremism in the 1980s and the growth of Muslim political parties in the 1990s.

Today's revolution is more vibrantly Islamic than ever. Yet it is also decidedly antijihadist and ambivalent about Islamist political parties. Culturally, it is deeply conservative, but its goal is to adapt to the 21st century. Politically, it rejects secularism and Westernization but craves changes compatible with modern global trends. The soft revolution is more about groping for identity and direction than expressing piety. The new revolutionaries are synthesizing Koranic values with the ways of life spawned by the Internet, satellite television and Facebook. For them, Islam, you might say, is the path to change rather than the goal itself. "It's a nonviolent revolution trying to mix modernity and religion," Ziada says, honking as she makes her way through Cairo's horrendous traffic for a meeting of one of the rights groups she works with.

The new Muslim activists, who take on diverse causes from one country to another, have emerged in reaction to the Sept. 11 attacks and all that has happened since. Navtej Dhillon, director of the Brookings Institution's Middle East Youth Initiative, says, "There's a generation between the ages of 15 and 35 driving this soft revolution--like the baby boomers in the U.S.--who are defined by a common experience. It should have been a generation outward looking in a positive way, with more education, access to technology and aspirations for economic mobility." Instead, he says, "it's become hostage to post-9/11 politics." Disillusioned with extremists who can destroy but who fail to construct alternatives that improve daily life, members of the post-9/11 generation are increasingly relying on Islamic values rather than on a religion-based ideology to advance their aims. And importantly, the soft revolution has generated a new self-confidence among Muslims and a sense that the answers to their problems lie within their own faith and community rather than in the outside world. The revolution is about reform in a conservative package.

Text-Messaging The Koran

The soft revolution is made concrete in hundreds of new schools from Turkey to Pakistan. Its themes echo in Palestinian hip-hop, Egyptian Facebook pages and the flurry of Koranic verses text-messaged between students. It is reflected in Bosnian streets honoring Muslim heroes and central Asian girls named after the holy city of Medina. Its role models are portrayed by action figures, each with one of the 99 attributes of God, in Kuwaiti comic books. It has even changed slang. Young Egyptians often now answer the telephone by saying "Salaam alaikum"--"Peace be upon you"--instead of "Hello." Many add the tagline "bi izn Allah"--"if God permits"--when discussing everything from the weather to politics. "They think they're getting a bonus with God," muses Ziada.

Even in Saudi Arabia, the most rigid Muslim state, the soft revolution is transforming public discourse. Consider Ahmad al-Shugairi, who worked in his family business until a friend recruited him in 2002 for a television program called Yallah Shabab (Hey, Young People). Al-Shugairi ended up as the host. Although he never had formal religious training, al-Shugairi quickly became one of the most popular TV preachers, broadcast by satellite to an audience across the Middle East and watched on YouTube. "The show explained that you could be a good Muslim and yet enjoy life," says Kaswara al-Khatib, a former producer of Yallah Shabab. "It used to be that you could be either devout or liberal, with no middle ground. The focus had been only on God's punishment. We focused on God's mercy."

In 2005, al-Shugairi began a TV series called Thoughts during the holy month of Ramadan, focusing on the practical problems of contemporary Muslim life, from cleanliness to charity. Sometimes clad in jeans and at other times a white Saudi robe and headdress, he often speaks informally from a couch. "I'm not reinventing the wheel or the faith," al-Shugairi explains in Jidda's Andalus Café, which he opened for the young. "But there is a need for someone to talk common sense." (See pictures of Ramadan.)

Al-Shugairi's own life mirrors the experimentation and evolution of many young Muslims. In the 1990s, he says, he bounced from "extreme pleasure" as a college student in California to "extreme belief." The shock of Sept. 11, an attack whose perpetrators were mostly Saudi, steered him to the middle.

Traditional clerics deride al-Shugairi, 35, and other televangelists for preaching "easy Islam," "yuppie Islam," even "Western Islam." But his message actually reflects a deepening conservatism in the Islamic world, even as activists use contemporary examples and modern technology to make their case. One of al-Shugairi's programs on happiness focused on Elvis Presley, a man with fame, talent and fortune but who died young. Life without deep spirituality, al-Shugairi preaches, is empty.

The soft revolution's voices are widening the Islamic political spectrum. Mostafa Nagar, 28, an Egyptian dentist, runs a blog called Waves in the Sea of Change, which is part of an Internet-based call for a renaissance in Islamic thinking. Yet Nagar belongs to the Muslim Brotherhood, the largest Islamist movement in the Middle East. His blog launched a wave of challenges from within the Brotherhood to its proposed manifesto, which limits the political rights of women and Christians. Nagar called for dividing the religious and political wings of the movement, a nod to the separation of mosque and state, and pressed the party to run technocrats rather than clerics for positions of party leadership and public office.

When Nagar and his colleagues were urged to leave the Brotherhood, they decided to stay. "As a public party," he says, "its decisions are relevant to the destiny of all Egyptians, so their thoughts should be open to all people." And indeed, his blog--and other criticism from the movement's youth wing--has caused the manifesto to be put on ice.

The flap underscores an emerging political trend. Since 9/11, polls have consistently shown that most Muslims do not want either an Iranian-style theocracy or a Western-style democracy. They want a blend, with clerics playing an advisory role in societies, not ruling them. As a consequence, Islamist parties are now under intense scrutiny. "Islamists, far from winning sweeping victories, are struggling to maintain even the modest gains they made earlier," says a recent survey by the Carnegie Endowment for International Peace. In Iraq's recent elections, for example, secular parties solidly trumped the religious parties that had fared well four years ago.

Rethinking Tradition

Politics is not the only focus of the soft revolution. Its most fundamental impact, indeed, may be on the faith itself. In the shadows of Kocatepe Mosque in Ankara, Turkey, a team of 80 Turkish scholars has been meeting for the past three years to ponder Muslim traditions dating back 14 centuries. Known as the hadith, the traditions are based on the actions and sayings of the Prophet Muhammad and dictate behavior on everything from the conduct of war to personal hygiene. (See pictures of Iranians.)

Later this year, the Turkish scholars are expected to publish six volumes that reject thousands of Islam's most controversial practices, from stoning adulterers to honor killings. Some hadith, the scholars contend, are unsubstantiated; others were just invented to manipulate society. "There is one tradition which says ladies are religiously and rationally not complete and of lesser mind," says Ismail Hakki Unal of Ankara University's divinity school, a member of the commission. "We think this does not conform with the soul of the Koran. And when we look at the Prophet's behavior toward ladies, we don't think those insulting messages belong to him." Another hadith insists that women be obedient to their husbands if they are to enter paradise. "Again, this is incompatible with the Prophet," Unal says. "We think these are sentences put forth by men who were trying to impose their power over the ladies."

The Hadith Project is only one of many such investigations into Islam's role in the 21st century. This is perhaps the most intellectually active period for the faith since the height of Islamic scholarship in the Middle Ages. "There is more self-confidence in the Islamic world about dealing with reason, constitutionalism, science and other big issues that define modern society," says Ibrahim Kalin of the Foundation for Political, Economic and Social Research in Ankara. "The West is no longer the only worldview to look up to. There are other ways of sharing the world and negotiating your place in it."

Crucially, this latest wave of Islamic thought is not led only by men. Eman el-Marsafy is challenging one of the strictest male domains in the Muslim world--the mosque. For 14 centuries, women have largely been relegated to small side rooms for prayer and excluded from leadership. But el-Marsafy is one of hundreds of professional women who are memorizing the Koran and is even teaching at Cairo's al-Sadiq Mosque. "We're taking Islam to the new world," el-Marsafy says. "We can do everything everyone else does. We want to move forward too."

The young are in the vanguard. A graduate in business administration and a former banker, el-Marsafy donned the hijab when she was 26, despite fierce objections from her parents. (Her father was an Egyptian diplomat, her mother a society figure.) But last year, el-Marsafy's mother, now in her 60s, began wearing the veil too. That is a common story. Forty years ago, Islamic dress was rare in Egypt. Today, more than 80% of women are estimated to wear the hijab, and many put it on only after their daughters did.

Piety alone is not the explanation for the change in dress. "The veil is the mask of Egyptian woman in a power struggle against the dictatorship of men," says Nabil Abdel Fattah of Cairo's al-Ahram Center for Political and Strategic Studies and author of The Politics of Religion. "The veil gives women more power in a man's world." Ziada, the human-rights activist, says the hijab--her headscarves are in pinks, pastels, floral prints and plaids, not drab black--provides protective cover and legitimacy for her campaigns.

Read "Finding God on YouTube."

Waiting for Obama

The ferment in the Muslim world has a range of implications for President Barack Obama's outreach to Islam. Gallup polls in Islamic societies show that large majorities both reject militants and have serious reservations about the West. "They're saying, 'There's a plague on both your houses,'" says Richard Burkholder Jr., director of Gallup's international polls. Many young Muslims are angry at the outside world's support of corrupt and autocratic regimes despite pledges to push for democracy after 9/11. "Most of the young feel the West betrayed its promises," says Dhillon, of the Brookings Institution. Muslims fume that a few perpetrators of violence have led the outside world to suspect a whole generation of supporting terrorism. "The only source of identity they have is being attacked," Dhillon says. The post-9/11 generation has been further shaped by wars in Afghanistan, Iraq, Lebanon and Gaza, all of which Washington played a direct or indirect role in.

Although he is the first U.S. President to have lived in the Muslim world and to have Muslim relatives and a Muslim middle name, Obama is likely to face skepticism even among those who welcomed his election. In an open letter on the day of his Inauguration, the 57-nation Organization of the Islamic Conference appealed for a "new partnership" with the Obama Administration. "Throughout the globe, Muslims hunger for a new era of peace, concordance and tranquility," wrote Ekmeleddin Ihsanoglu, secretary-general of the conference. He then pointedly added, "We firmly believe that America, with your guidance, can help foster that peace, though real peace can only be shared--never imposed." (See pictures of Muslims in America.)

That is the key. Gallup polls show that by huge margins, Muslims reject the notion that the U.S. genuinely wants to help them. The new Administration, with a fresh eye on the world, wants to bolster the position of the U.S. But "Obama will have a narrow window to act," says Burkholder, "because the U.S. has failed so often in the past."

Ask Naif al-Mutawa, a clinical psychologist from Kuwait. Al-Mutawa is the publisher of The 99, glossy comic books popular from Morocco to Indonesia, with 99 male and female superheroes, each imbued with godly qualities such as mercy, wisdom and tolerance. In a recent article for the Chicago Tribune, Obama's hometown paper, al-Mutawa recounted a conversation with his father about his newborn son. Al-Mutawa's grandfather had recently died, and he expected his father to ask him to keep the name in the family. Instead, his father suggested the child be named after Obama. "I was stunned," al-Mutawa wrote. "Instead of asking me to hold on to the past, my conservative Arab Muslim father was asking me to make a bet on the future."

But al-Mutawa opted against it. "I want to see results, not just hope, before naming my children after a leader," he wrote. Such pragmatism is typical of the Muslim world's soft revolutionaries. They believe that their own governments, the Islamist extremists and the outside world alike have all failed to provide a satisfying narrative that synthesizes Islam and modernity. So they are taking on the task themselves. The soft revolution's combination of conservative symbols, like Islamic dress, with contemporary practices, like blogging, may confuse outsiders. But there are few social movements in the world today that are more important to understand.

Wright's most recent book is Dreams and Shadows: The Future of the Middle East

Aug 6, 2009

Post Office Reports $2.4 Billion Quarterly Loss

By Ed O'Keefe
Washington Post Staff Writer
Thursday, August 6, 2009

The U.S. Postal Service lost $2.4 billion in the quarter that ended June 30 and forecasts a $7 billion loss for the fiscal year, according to figures released Wednesday. Mail volume dropped 12.6 percent over a nine-month period, continuing a sharp decline fueled by the economic recession that began in 2007 and by wider use of the Internet.

Though attention in recent months has focused on the potential closure of hundreds of post offices or the elimination of Saturday mail delivery to narrow the budget gap, most of the Postal Service's financial woes are tied to labor costs, especially billions of dollars in required payments to prefund future retiree health benefits. The cost of funding current and future retirees is likely to top $7 billion this fiscal year.

The payments will contribute to an expected $700 million cash shortfall when the Postal Service's fiscal year ends Sept. 30, according to Postmaster General John Potter. The Postal Service will not make prepayments to the retiree fund if it faces a shortfall next month, he said, reiterating his displeasure with the requirement.

"If we were part of the federal government and treated as an agency, we would not be paying prefunding to a retirement benefit trust," Potter said at a news conference Wednesday announcing the financial situation. "On the other hand, if we were in the private sector, we would not be prefunding these retirement payments. So therein lies a bit of a dilemma."

Congress mandated the pre-payments in 2006 when it passed a postal reform bill. The Postal Service's balance sheets were in better condition at the time, and lawmakers sought to have it prepay retiree benefits because they knew that its financial condition would probably worsen as mail volume dropped with the increase in Internet use.

The House and the Senate will consider competing measures to relax that requirement after the August congressional recess, but the bills would provide only temporary relief. Potter called on lawmakers and the Obama administration to begin serious, long-term discussions about the future of American mail delivery.

"The Postal Service does not want to do anything that would disrupt this economy," he said. "Over a trillion dollars moves through the mail in any given year, and we are a hub of an industry that employs some 8 million Americans. We have no intention of doing anything that would disrupt the flow of mail."

That flow has slowed in recent years, to an average of 4.1 pieces of mail a day delivered to each address, down from 5.9 pieces in 2000, according to Postal Service figures. The decline has contributed to losses in 11 of the past 12 fiscal quarters.

In response, the Postal Service has implemented hiring and salary freezes and has dramatically cut its workforce -- by 37,000 employees in the past year, to a total of 630,000, down from a peak of 802,000 in 1999. It recently renegotiated more than 300 service contracts, saving $200 million.

The financial numbers follow last week's classification of the Postal Service as a "high risk" government agency and come just days after it released a list of almost 700 post offices it will consider closing.

The list once included as many as 3,000 facilities, and some postal officials privately acknowledge that no more than 200 locations, most of them in downtown urban areas, are likely to close. The varying figures have raised the ire of lawmakers concerned that mail service will be trimmed in their districts with little notice.

At a House hearing last week on postal matters, Rep. Dennis J. Kucinich (D-Ohio) said the Postal Service made cuts in his Cleveland area district with little or no input from him or community leaders.

Rep. Gerald E. Connolly (D-Va.) told postal officials that unannounced reductions in operating hours at Northern Virginia post offices mean his constituents with long commutes cannot get to the post office before closing time.

"I'm afraid the Postal Service leadership has leapt to the conclusion that the only way to keep the Postal Service solvent is to cut back on hours of operation," he said.

Potter would not commit to an exact number of post office closures but said some urban facilities are likely to consolidate certain operations while others will vacate expensive locations so the Postal Service can sell the properties.

He embraced the attention and concern provoked by the closure list.

"If this happened and no one reacted to it, I think I'd be concerned as the postmaster general that people really didn't have a need for the Postal Service," Potter said.

Internet and Social Networking Stats

Resources of the Week: Internet and Social Networking Stats
By Shirl Kennedy, Senior Editor

How many people use the Internet — in China? How many people are using Twitter? What are the demographics of Facebook users? What percentage of folks have high speed Internet access at home? Find the answers to all of these questions and many, many more at the following websites:

+ ClickZ Stats (”News and expert advice for the digital marketer”)

“Trends & statistics: the Web’s richest source”

+ A Collection of Social Network Stats for 2009 (Jeremiah Owyang, analyst, Forrester Research)

Stats on social networks are important, but I’m going to need your help in creating a community archive, can you submit stats as you find them? I’m often asked, “What are the usage numbers for X social network” and I’ve received considerable traffic on my very old post (way back in Jan 08) of MySpace and Facebook stats, even months later. Decision makers, press, media, and users are hungry for numbers, so I’ll start to aggregate them as I see them.

+ comScore press releases

comScore is a global leader in measuring the digital world and the preferred source of digital marketing intelligence.

The company also publishes a blog that is statistics-rich.

+ Domain Counts & Internet Statistics (DomainTools)

Welcome to Domain Tools’s daily domain statistics page. Our stats show how many domains are currently registered and how many domains used to be registered but are now deleted.

+ E-Stats - Measuring the Electronic Economy (U.S. Census Bureau)

The U.S. Census Bureau’s Internet site devoted exclusively to ‘Measuring the Electronic Economy.’ This site features recent and upcoming releases, information on methodology, and background papers.

+ Facebook Press Room: Statistics
Facebook publishes its own set of frequently updated statistics about growth, “user engagement,” etc.

+ How big is the internet? (News.com Australia)

The internet has permeated everything from buying to banking to bonking. So how big is it?

+ Information and Communication Technology Statistics (International Telecommunications Union)

As a United Nations agency, the ITU has an obligation to identify, define, and produce statistics covering its sector - the telecommunication/ICT sector.

+ Nielsen Wire: Online and Mobile
Weblog that alerts you to the results of current Nielsen surveys and reports.

+ Pew Internet and American Life Project: Get the Latest Statistics

Browse a list of our latest reports, look through out infographic highlights, and check out our freqently updated trend data.

Jul 27, 2009

What's Chinese for .limitedgovernment?

One of the marvels of the Internet is that it is self-governing, with private groups of engineers and technology companies doing their best to keep it up and running without political interference. Many countries around the world censor how their citizens access the Web, but governance of the Internet itself has been left to technologists and their largely libertarian instincts.

This happy state of affairs could be close to an end. There are now more Internet users in China than in any other country, and the fastest growing group of new users online is from non-English- speaking developing countries. This has led to a well-meaning plan to reorient the Web toward these users. But it could result in authoritarian governments insisting on more influence.

At issue is a key shift in the approach of Icann, the California-based nonprofit that maintains the directory of Internet addresses. Icann, which stands for Internet Corp. for Assigned Names and Numbers, ultimately reports to the U.S. Commerce Department, though it has numerous advisory groups from other countries and from free-speech and other advocacy groups. It plans to open the door to many new Web addresses and to give better access to non-English-language users.

Next spring, Icann is set to expand Web addresses beyond the familiar .com, .org and .edu to domains that would include the names of industries, companies and political movements. Under its proposed rules, anyone who could afford the almost $200,000 registration fee should be able to start a domain. Icann would also permit top-level domains in non-Latin alphabets. This means Internet addresses in languages such as Chinese, Arabic and Farsi.

This will make the Web more accessible to non-English-speakers but also will lead to tricky issues, such as whether dissidents in China or Iran will be permitted to have their own dot-addresses. How would Beijing respond to a Chinese-language domain that translates into .democracy or .limitedgovernment, perhaps hosted by computers in Taipei or Vancouver?

This prospect could explain why Beijing recently had a top bureaucrat engage with Icann for the first time since 2001. Governments tend to be less concerned when only their better-educated, more English-fluent citizens have access to information. When I ran the English-language Far Eastern Economic Review magazine in the 1990s, it was rarely blacklisted in China for its reporting, but issues were routinely banned when they included political cartoons featuring Chinese government officials.

The combination of more domains in more languages could put unprecedented pressures on a system under which Web addresses are interoperable only because all governments agree that Icann controls the directory.

Rebecca MacKinnon, a Web researcher writing a book about lessons from China on Internet freedom, praises Icann for being influenced by nongovernmental groups, not just governments. “The U.N. model of Internet governance is highly unsatisfactory from a human-rights and free-expression point of view for obvious reasons,” she told me. “The Chinese and the Iranians and various other authoritarian countries will insist on standards and rules that make dissent more difficult, destroy the possibility of anonymity, and facilitate surveillance.”

Up to now, governments have been largely hands-off. An amusing example is the dispute over the domain www.newzealand.com. The queen of England, “in right of her Government in New Zealand, as Trustee for the Citizens, Organizations and State of New Zealand,” brought an action in 2002 against a Seattle-based company called Virtual Countries Inc. that had registered the Web address. The queen argued that her antipodean country should have control over its own .com name. This may sound reasonable, but she lost. New Zealand had to buy the .com address for $500,000.

Will governments like China’s be as philosophical about Internet domain decisions they don’t like?

Countries such as China, Russia and Iran have long argued that it’s wrong for Icann to report to the U.S. government. Any alternative to the light control exerted by the U.S. government could put the Web on a slippery course toward more control. This is one reason efforts by these countries to politicize Icann have failed in the past.

“I think the question here is not about which governments have the moral right to lead Internet governance over others,” Ms. MacKinnon argues, “but about whether it’s appropriate that Internet governance should be the sole province of governments, many of which do not arguably represent the interests of Internet users in their countries because they were not democratically elected.”

It’s tempting to dismiss Internet idealists, but the Web has been a powerful force for individual expression, especially in parts of the world where free speech had been limited to those who could afford it. Groups like Icann will have their hands full trying to keep controlling governments from restricting freedom of the Internet.

Jul 14, 2009

The Uyghur Hitch in Sino-Turkish Relations

by Yitzhak Shichor

Policy Studies, No. 53

Publisher: Honolulu: East-West Center
Publication Date: 2009
ISBN: 978-1-932728-80-4
Binding: paper
Pages: xii, 72
Price: $10.00


Free Download: PDF

Abstract

Beginning in 1949, China responded to so-called Uyghur separatism and the quest for Eastern Turkestan (Xinjiang) independence as a domestic problem. Since the mid-1990s, however, when it became aware of the international aspects of this problem, Beijing has begun to pressure Turkey to limit its support for Uyghur activism. Aimed not only at cultural preservation but also at Eastern Turkestan independence, Uyghur activism remained unnoticed until the 1990s, despite the establishment in 1971 of Sino-Turkish diplomatic relations. It has gathered momentum as a result of China's post-Mao opening, the Soviet disintegration, increased Uyghur migration, the growing Western concern for human rights, and the widespread use of the Internet. Until the mid-1990s Turkey's leaders managed to defy Chinese pressure because they sympathized with the Uyghurs, were personally committed to their leader Isa Yusuf Alptekin, and hoped to restore Turkish influence in Central Asia. By late 1995, however, both that hope and Alptekin were dead, and China was becoming an influential, self-confident economic power. At this time Ankara chose to comply with Beijing's demands, which were backed by increased trade, growing military collaboration, and China's veiled threats of support for Kurdish nationalism. Consequently, Turkish Uyghurs suffered a serious blow, and some of their organizations had to relocate abroad, outside Beijing's reach. Nonetheless, Uyghur activism continues in Turkey and has become even more pronounced worldwide. Possibly less concerned about the Uyghur "threat" than it suggests, Beijing may simply be using the Uyghurs to intimidate and manipulate Turkey and other governments, primarily those in Central Asia.